Blog | Learning Pool

Unlocking success in digital transformation | Learning Pool

Written by Marc Rouhana | Apr 29, 2025 7:00:00 AM

Ever wonder how some organizations breeze through digital transformation while others stumble? In a recent LinkedIn Live session, our Head of Digital Adoption, Marc Rouhana, shared the secrets to navigating these complex shifts successfully.

The discussion centered around key strategies for achieving operational excellence, building a super-user community, and demonstrating ROI in Learning and Development (L&D) initiatives. 

If you missed this insightful session, don’t worry. Here are the key takeaways to unlocking success and powering up your organization's digital transformation.

1. Empowering super-user communities

Marc emphasized the importance of leveraging Subject Matter Experts (SMEs) to create super-user communities. These communities act as internal champions, creating smoother transitions during digital transformations by providing peer support and fostering a culture of continuous learning.

2. Continuous workforce learning

It's a common misconception that successful digital transformation boils down to just the technology itself. Our recent discussion underscored a crucial truth: the real digital transformation success factors hinge on your people.

The key is a culture of continuous learning. When your employees can truly master new digital tools and processes, adoption becomes empowerment.

3. Building a strong business case for L&D

Ever get the feeling Learning and Development is seen as a cost center?

Marc shared how to create a business case. This case not only asks for a budget but also proves the strong return on investment of your L&D initiatives. It's about using the language of your stakeholders. Align employee growth with key organizational goals. This makes investing in your people a clear strategic advantage.

4. Leveraging AI for digital adoption

Artificial Intelligence (AI) is reshaping digital adoption strategies. It's  no longer a futuristic fantasy, but a game-changing tool for digital adoption. Imagine personalized learning journeys that actually resonate with your people.

Routine tasks vanishing thanks to automation, and instant support available exactly when your people need it. This isn't just about faster adoption. It's about creating a more engaged and empowered workforce, ready to embrace the digital future.

Overcoming digital transformation challenges

Digital transformations can bring many benefits. However, organizations often face challenges. These include resistance to change, low user engagement, and not enough training. 

To address these issues, focus on:

Aligning goals

Ensuring that digital transformation initiatives are aligned with business objectives and employee needs.

Managing change

Implementing structured change management processes to guide employees through transitions.

Using Digital Adoption Platforms (DAPs)

Tools like OnScreen Guidance offer in-app support. This helps users learn faster and improves their skills.

Conclusion

Unlocking success in digital transformations requires a holistic approach that encompasses technology, people, and processes.

Here's how you fast track:

  • Super-user allies: Ignite the power within your teams.
  • Continuous learning: Fuel everyone's growth.
  • Prove value: Show the impact of your learning efforts.
  • Leverage AI: Harness the power of AI for digital adoption.

With Learning Pool, we help to turn digital transformation challenges into stepping stones for sustainable, unstoppable growth. Discover more about how we can help with your organization’s digital transformation.

Missed the LinkedIn Live session? Watch the recording on LinkedIn.

 

Marc Rouhana is a strategic product leader and entrepreneur. For the last two decades he’s been helping companies run enterprise software better by building products to bridge the gap between people, systems, and processes. Marc has a wealth of experience in business process optimization, RPA, hyper-automation, and digital adoption.