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The role

The Channel Manager will assume responsibility for Learning Pool’s business conducted via or in collaboration with business partners worldwide. Through organic growth and acquisition, Learning Pool has a wide range of existing partner relationships which include referral partners, resellers, value-added resellers and local end-customer influencers. The Channel Manager will help to harmonise our working practices across this group to improve commercial outcomes and build our channel growth strategy.

This role has both the remit and opportunity to deliver significant benefits to the business over the short and long term; particularly as we execute our strategy for growth acceleration in the North American region.


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Key responsibilities

Roles and responsibilities:

  • Work quickly to understand Learning Pool’s current indirect channel relationships including commercial, contractual, and operational similarities and differences
  • Collaborate with the commercial, legal and product management functions to standardize partner processes and practices where possible, incentivizing growth, maximizing simplicity and minimizing risk
  • Work with the CCO and the senior management team to design a global channel growth strategy that builds on Learning Pool’s existing commercial goals, strategy and vision
  • Use existing Learning Pool colleague knowledge and introductions to develop positive personal relationships with key contacts in each partner
  • Lead the execution of the agreed strategy with the support of a virtual team across the business
  • Enable and support partners to maximize their success with Learning Pool’s unique propositions, providing useful feedback to product management and commercial functions
  • Deliver timely contract renewals where all opportunities to generate incremental revenues have been fully explored
  • Maximize the opportunity to deliver high-quality partner and end customer case studies
  • Make full use of the company’s CRM platform (Salesforce) to ensure this is always up to date with opportunities and partner information
  • Report progress against the strategy regularly to the business
Person specification

The successful candidate will have:

  • Everything you do will be underpinned by delivering an exceptional customer experience and ensuring our partners and end customers can demonstrate the value of working with Learning Pool
  • At least two years of experience and responsibility for indirect channel management in a B2B software environment
  • Willingness to travel regularly on a global basis, particularly to North America
  • Commercially driven and strategically focussed with a proven track record of meeting stretching targets
  • Strong organizational skills and keen attention to detail
  • Strong communication, interpersonal and presentational skills with aptitude in identifying and building influential relationships
  • Impeccable integrity, work ethic and personal values aligned to Learning Pool’s (We’ve Got Your Back, Let’s Build to Grow, Do The Right Thing)
  • Based within a reasonable commute of the office in either Derry, Northern Ireland or Nottingham, England.

It is not essential but would be a plus if candidates had:

  • Working knowledge of a range of channel management, incentivization and forecasting methods that will span Learning Pool’s partners and our own direct sales team
  • A strong understanding of SaaS based software practice, preferably in a learning technologies environment
About Learning Pool

The Learning Pool team is filled with people who have a real passion for what they do and have a fresh approach to partnering with our customers. One that makes a real difference with a 98% customer recommendation rate. With 200 people across six offices, we are a full-service online training and analytics provider, offering courses, tools, and content creation to over 800 organizations and 2 million learners.

During 2019, we were awarded the Queen’s Award for Enterprise (Innovation), won the Learning Technologies Gold Award for Most Innovative New Product, a (US-based) Stevie’s 2020 Gold Award for Customer Service, a Brandon Hall Silver Award for Excellence in Learning and a CSR World Leader Award. Industry analysts Fosway again recognized our rapid development by enhancing our placement along the Performance axis in the latest Digital Learning 9-Grid industry analysis. We remain the only Lower Total Cost of Ownership digital learning provider in the grid’s Core Leader segment.


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Apply for this Position

Channel Manager
*The closing date for this role is 8th January 2021*

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