Current vacancies


About the company

We have a clear focus on growing our business and providing our customers with a world class service. Our team is incredibly high performing and the person we appoint to this role will need to be too. We also have a lot of fun and the open culture of Learning Pool is something that we are proud of.

The Role

The success candidate will work with appropriate vendors to provide quality services and quick resolution to incidents and user issues. You will manage the leavers, joiners and movers process to ensure all staff have the required software and hardware to perform their role. Helping to train staff on the use of new and existing technology is part of the role.

What you'll be doing

The role holder will:

  • work with appropriate vendors to provide quality services and fast resolution to incident requests and user issues
  • set up new starts with the required hardware and software
  • provide technical support and user training for systems, network and devices
  • administration of several services including but not limited to Gsuite, office 365, Salesforce and our Cloud Telephony system
  • manage user access rights including regular reviews
  • manage the install and upgrade of internal software and hardware
  • check anti-virus, firewalls etc to ensure that all systems comply with security policies and
  • data Protection requirements
  • support and manage conferencing tools
Who we are looking for

The successful candidate will demonstrate:

  • a third level qualification in Computer Science or similar field
  • experience in sysadmin, deskside support or similar role
  • knowledge of configuring and troubleshooting OSX and Windows 10
  • knowledge of administrating cloud services such as Gsuite and office 365
  • highly motivated, results-oriented, with a focus on quality
  • excellent oral and written communication skills
  • ability to communicate well both within and outside the technical team, and comfortable dealing with everyone from front-line support to members of the senior executive team

The Learning Pool team is filled with people who have a real passion for what they do. We have been listed on the Sunday Times 100 Best Companies to Work for two consecutive years and have received an Investors in People Gold accreditation, proving our commitment to our employees. The successful candidate can expect to take advantage of the great benefits and career opportunities that come with working for us, including:

  • Generous pension package
  • Flexible and family-friendly working policies
  • Childcare vouchers, tech scheme and much more


Apply for this Position

Junior Systems Administrator, Derry based
*The closing date for this role is 18th October 2019*