The fast-paced environment of hospitality called for a seamless and easily accessible learning environment and with that, Ed was born. Ed is everyone’s training buddy and with its own character and email address, is branded in a fun way to get the maximum engagement from employees.
Enhancing the power of the LMS with Adapt Builder authoring capability, the learning platform was launched with over 100 Learning Pool ready-made catalogue courses, including the Hospitality Suite. Adapt was used to customise this content; tweaking terminology, applying brand logos, colours and changing the tone of voice where applicable; all in an effort to ensure the courses resonated with the staff and drove engagement of the system.
The previous learning platform had offered very little visibility on user activity so Atlas Hotels tapped in the expertise of the Learning Pool Learning Consultants to help create a range of bespoke reports, giving the central L&D team and general managers access to all the information regarding courses, users, completions etc, allowing them to monitor compliance of regulatory training requirements.
Specific audiences were created in the system so that certain jobs roles can automatically be allocated a set of courses relating to their role. For example, those roles that might involve working in bars and restaurants would include courses relating to the Challenge 25 licensing laws, as well as food hygiene, which is pretty mandatory for all staff. These audience profiles ensure that every employee sees the correct set of courses for them as well as additional training that allows them to develop their skills and knowledge further.
The system was configured to support face-to-face training and bookings for these courses can be made within Ed, joining instructions generated and attendees managed.
Ed has been integrated the Atlas Hotel HR platform which is an important time-saving feature for the L&D function. The hospitality industry has a higher than average staff churn and seasonal staff increases. This integration allows users to be easily added and removed from the system
Ed uses certification and badges extensively to reward people for their learning and this incentivises them not only to complete their mandatory learning but to go on and to take other courses.