To begin with, the Council created a new training policy that aimed to introduce regular new training initiatives. As well as that, Cityserve committed to reviewing new methods of delivering training to ensure relevant development opportunities were provided. This culminated in the implementation of Stream LMS, alongside a number of collections from Stream Content Library, including the Social Care library, to offer a more accessible route to learning.
Launching the iLearn system, Stream LMS has been integral to the onboarding of new employees, creating an induction list that reminds managers to assign relevant learning and keep track of what has been completed. To help increase the uptake of digital, mandatory training, and to provide supervisors with easy access, laptops and other devices were also installed in the Council’s kitchens.
Now, the majority of training at Cityserve has been moved to the LMS. Mandatory training has been incentivised by allowing employees to access iLearn at home and taking the time back in lieu later on, enabling them the flexibility to complete training when it suits them.