Learning Pool bring some 'HEAT' to Bucks Fire and Rescue Service

At the beginning of 2015, the team realised that something needed to change and with the help of Learning Pool they began to develop a rebrand of their LMS. Training Design & Assurance Officer, Paul Whidborne explains ‘I want our users to know exactly what they need to do – get there in as little clicks as possible and have fun doing it.

They gave it a new name – Hub of Education And Training (HEAT) Online and, learning from their mistakes the first time around, they simplified the design and learned that even the smallest changes can have a dramatic impact on the user experience and that it’s worth looking at all options before making a decision.

For example – administrators had been inundated with several password reset requests each month, and upon reviewing these requests they soon identified that there was some confusion with learners using their computer username as their login instead of their email address. After looking at all of their options, they realised the solution was to change the login screen so that it requests an email address rather than a username. They haven’t had one single issue since making this simple change.