Achieving a consistent approach to all areas of organisational learning

The vibrant and elegant Regency town of Cheltenham is located on the edge of the Cotswold Hills. The borough council employs around 235 people in a variety of roles and provides services to local residents throughout the 20 wards in the borough of Cheltenham.

Typically, learning and development at Cheltenham Borough Council has been somewhat sporadic, with provision being inconsistent across the business and not well coordinated. There had, at one time, been an LMS housing some online learning but this was pulled due to the supplier ceasing trading. The L&D and modernisation teams identified a need for a platform that could manage all their training needs, alongside their people objectives. They needed it to deliver learning in key areas, including providing a corporate induction that was fit for purpose and available at the point that people joined the organisation. They wanted to offer a calendar of learning that would not only satisfy their compliance and regulatory requirements but also meet other development and well-being needs of staff. The extended vision was to create a leadership programme which would allow staff across all areas of the business to understand what it was to be a leader within the council.