The course, designed in association with the London School of Paediatrics, is called ‘Improve one thing in Paediatrics’. It is an 18-week programme and runs twice a year. It offers a structured approach delivered through a combination of 3-minute QI learning pieces, and worksheet-guided QI activities delivered via Learning Pool’s Stream Learning Suite, with two virtual webinars and two workshops where participants share and consolidate their learning. With the aid of the social capabilities of Stream, the learners can support and collaborate and receive feedback from their assigned mentor.
Learners progress through the sections and can be awarded one of three levels of professional development depending on their engagement (Completion, Role Model and QI Change Champion). Using the Stream Suite, learners can also generate a slide deck and a poster as a key output, allowing the work to be presented and shared. Learners use these outputs not only to show how they have improved the patient experience but also to present their work in other settings such as conferences.
Gamification techniques are deployed throughout Stream to incentivise progress and encourage learners to work through the learning material by recognising their advancement using experience points, leader boards, and digital badges.
The mentor programme has become an important aspect of the learning experience and has contributed to the sustainability of the programme. Learners who complete the ‘QI Change Champions’ aspect of the programme are invited to support future groups and gain further CPD points to progress their careers. These more experienced practitioners are allocated a group of learners and offer feedback and coaching which is augmented by using Stream’s extensive social functionality.