To encourage the learners to complete the online training, pop-ups greeted staff when they signed on to their network account, once a month for the first three months of the course being live, reminding them of the learning.
As well as allowing college students to practice their skills in a workplace setting, those involved were invited to a presentation evening where they met Senior Managers and Councillors and were presented with Certificates marking their hard work.
The project has not only delivered an interactive and engaging bespoke Customer Service programme, it has also strengthened relationships with a key local partner who the council plan to work with again in the future. Feedback has been positive from across the organisation and course completions to date have totalled 2,247.
It’s included for all staff induction, the course helps to reinforce the importance of customer service in the organisation and prioritise “Making Every Contact Count”.