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Care Certificate: Communication
As a social care worker, you will communicate with people as you go about your job – you will communicate with your colleagues, your manager and the individuals you support. This elearning module looks at the importance of effective communication and confidentiality, and also recognizes and reduces the barriers that exist.
On completion, learners will have an awareness of the different communication needs and barriers that exist and know how to deal with them. They will understand the need for ensuring that a message has been understood and also know to keep service user information confidential in accordance with the highlighted legislation.
This module is available in our Social Care elearning Catalogue, trial this for free today.