This module will introduce you to the themes you need to be aware of when considering conduct risk and cover the main elements that senior managers need to take into account when setting the strategy and business plans. This module builds on the content contained in the Treating Customers Fairly and Introduction to FCA Regulations modules.
Your learners will understand the drivers and market conditions that influence the way organizations to behave that may give rise to poor conduct. They will examine the areas of business conduct that the FCA believes present the most significant risk to customer outcomes and consider the steps that need to be taken to achieve lasting progress.
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