Customer Care

Customer Care elearning module



This module looks at why customer service is such an important feature of today’s hospitality industry, and the direct benefits from delivering a great customer experience, and the risks from not carefully considering and implementing the tools for delighting customers. It will look at the approach to complaint handling.

Your learners will understand the behaviors, attitudes and processes needed to deliver a great customer experience. They will understand how they can directly impact the reputation of your organization with customer service and they will also explore customer complaints and try some real-life scenarios to get the right solution for customers and your organization.

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