Customer Service Suite: Part 3 – Communication

Customer Service Suite: Part 3 – Communication

 

 

This forms part of a suite of three modules, all about delivering excellent customer service. We all experience customer service, both good and bad. We may react to it in different ways depending on our circumstances and expectations and we may have different ideas on what makes good customer service. Communication is at the heart of providing excellent customer service. Eighty percent of complaints received by an organization are likely to have poor communication as their root cause.

This module focuses on skills to help you communicate effectively either face to face, in writing or on the telephone. You will also find some techniques for how to manage difficult situations.

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