A grievance is an employee’s way of expressing dissatisfaction with some aspect of their working life, and maintaining a happy, motivated team can often depend upon grievances being dealt with swiftly and effectively. An ignored grievance will usually grow, whilst a grievance handled inappropriately can result in further issues. This module is aimed at anyone tasked with leading a grievance procedure. We’ll look at the various aspects of a typical grievance procedure and examine some background to the subject, before taking you through a practical guide to the informal and formal stages of the process.
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