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Off-the-shelf content roadmap

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Released

Election Training: EU Parliament (Public Sector)
In preparation for the upcoming EU Parliamentary Elections scheduled for 23rd May 2019, this module will help you to better understand and execute your polling station duties, whatever your role on election day. It will also provide an overview of voting procedures and highlight health and safety issues you may come across at the polling station.
Homelessness Prevention (Adult Social Care, Government, Housing and Health)
This is designed to enhance the learners understanding of the duties the people supported by the Homelessness Reduction Act and the responsibilities of organisations duties.
Market Abuse Regulation (Financial Services)
This module starts by looking at what market abuse actually is and why preventing it is so important. It also explores the offences and penalties of market abuse and helps you understand what you need to do within your organisation to comply with the Market Abuse Regulation (MAR).
Financial Sanctions (Financial Services)
This introductory module provides an overview of financial sanctions and how they apply to the insurance industry in the UK.
Lean (Manufacturing)
Part of our brand new catalogue written specifically for the manufacturing sector, this module starts by explaining what lean is before moving on to look at how we can apply the principles to reduce the different types of waste created in our work environments. The benefits of the initiative will also be highlighted.
Shrink (Retail)
This module is part of another new catalogue aimed at organisations who operate in the retail sector. This short, snappy module will explain the concept of shrink and how it affects your organisation, and also show you how you can help to combat it.
Waste (Retail)
Also part of our new Retail Catalogue, this module aims to explain the causes of wastage in retail environments and to provide learners with tools and resources to help avoid these.
Stock Control (Retail)
The third of the flagship modules that will launch our Retail Catalogue, this module is on the importance of effective stock control. Stock management is crucial to running an efficient and profitable business and achieving the best possible outcomes.
Metrics for Managers (Contact Centre)
This module provides an overview of the key metrics used in a contact centre to help drive performance. Meet Team Manager, Miguel and learn how he can use statistical data to his advantage so that his team hit their targets before the end of the month!
Live Chat Customer Service (Contact Centre)
This module aims to demonstrate the important role live chat can have on the business and that the same levels of customer service standards apply as for phone or face to face interactions. Join in as Learning and Development Manager, Jasmine, trains new customer service agents on how to use a new live chat facility. Gain some tips to guide your live chat conversations and work through some scenarios to put what you’ve learned into practice.
Team Priority Management (Contact Centre)
Leading a team can be rewarding yet challenging. You will often have to deal with multiple conflicting priorities, and it can sometimes be difficult to know which one is the most important and urgent. But being able to decide what to do and when and where to focus your energy and that of your team will help you to work smarter, not just harder. There are several tools available to help you prioritise effectively and build a productive, happy team. Work through this module to find out more. And keep an eye out for Team Leader Eric who’ll be on hand throughout to provide guidance and support.
Empathy (Contact Centre)
This short module on Empathy will help you better understand another person’s point of view which is the key to delivering a great customer experience. Making customer problems your own can help you better meet their expectations.

Coming soon

Food Safety L1, L2 and L3 (Manufacturing)
These much-used titles have been a hit with our social care and hospitality customers for a number of years. They have now been specially adapted for food manufacturers, with contexts and case studies tailored accordingly.
Objective Setting (Foundation Skills)
Companies set aims and objectives at an organisational level to provide them with a framework around which to create their plans. These plans enable an organisation to set particular targets and monitor their progress towards achieving these. An organisation then communicates their goals to their employees through a business plan which is then translated to individual objectives across the organisation. These individual objectives focus every employee’s attention on carrying out work that enables the organisation to achieve their aims and objectives.
Banking Conduct (Financial Services)
This module will provide a high-level introduction to the Banking Conduct of Business Sourcebook of the FCA Handbook (BCOBS). It is designed to give you an understanding of the layout of the sourcebook and how it interacts with other parts of the FCA Handbook.
Mortgage Credit Directive (Financial Services)
This module will provide a high-level introduction to the Mortgage Credit Directive (MCD). The module is designed to give you an understanding of the Directive and the terms it introduces.
Incontinence Management Parts 1 and 2 (Adult Social Care, Health)
These modules are for those working in social care, residential care and health care settings who care for patients who might suffer with incontinence. The modules cover what incontinence is, the different types and underlying causes and other associated conditions.

Planning

Safeguarding Level 3 (Health)
This module follows on from the Levels 1 and 2 titles on Safeguarding in our suite of courses aimed at those who work in the Health sector, taking learners to Level 3 of the NHS Core Skills Framework.
Introduction to Retail (Retail)
There are some basic principles that apply to all retailers that you should understand: • Hygiene • Temperature control • Price control • Replenishment • Customer service We will look at these subjects in an overview in order to help induct you into retailing principles.
Life Transitions (Foundation Skills)
This module describes what is meant by Life Transition events and will help you identify some of the emotions that may be experienced during a Life Transition. You’ll be able to describe the stages of the Change Cycle, understand some of the coping skills needed during Life Transitions and name some of the professional support groups available. We’ll also help you understand the impact Life Transitions can have on performance in the workplace.
Payment Services Directive (Financial Services)
This module will provide a high-level introduction to the Revised Payment Services Directive (PSD 2) and the Payment Services Regulations 2017 (PSR 2017). Covered in the module will be Payment Services, Authorisation and registration, Conduct of Business, Capital resources, Safeguarding and Complaints.
County Lines (Adult Social Care, Children’s Social Care, Housing, Health)
This module is designed to raise awareness of ‘County Lines’ and is relevant to all those working with at risk children, young people and vulnerable adults. A ‘county line’ describes a situation where an individual or group establishes and operates a telephone number in an area outside of their normal locality to sell drugs directly to drug users. It involves drugs, violence, gangs, safeguarding, modern slavery and trafficking, criminal and sexual exploitation and missing persons.
Dementia L2 (Adult Social Care, Health)
This course is for those in social care, health and housing settings who provide direct care and support for people living with dementia. The course meets the requirements for Tier 2 of the Dementia Training Standards Framework which was developed by Skills for Health, Health Education England and Skills for Care (2018) and follows on from the existing module in the Social Care, Health and Housing Catalogues.
Data Protection Suite (Foundation Skills)
This is a suite of five modules covering all aspects of Data Protection for the modern, post-GDPR age. The modules cover: 1. Data security and security breach reporting 2. Data protection principles, subject rights and other requests for information under Freedom of Information/Environmental Information Regulations 3. For call centre workers and accounts team who take payments by phone 4. Freedom of Information/Environmental Information Regulations for Managers and HR 5. Freedom of Information/Environmental Information Regulations for Marketing