Off-the-shelf content roadmap

Approach

our content is continually improving and growing - ensuring you have the modules you need

Released

Food safety L1, L2, L3 (Manufacturing)
These much-used titles have been a hit with our social care and hospitality customers for a number of years. They have now been specially adapted for food manufacturers, with contexts and case studies tailored accordingly.
Procurement suite (Foundation Skills)
A suite of content designed to be a one-stop shop for all you need to know about procurement.
Bar Skills for Staff and Managers (Hospitality)
This is a set of two modules on bar hospitality. One is aimed at staff and another at managers. Across the set we’ll look at setting up the bar and all the ways you can ensure a smooth and high quality service.
Cellar Management (Hospitality)
By completing this module, learners will understand the basics of cellar management, including staying safe, preventing wastage and ensuring quality.
Coaching for Success (Contact Center)
Great coaching is a must if you want your call center agents to perform well and provide excellent customer service to your customers. Coaching call center agents provides an opportunity for them to gain new skills, get feedback on the work they're doing, and get to the heart of any problems they may be experiencing. But what is coaching and how can you use it to get the best out of your team? Let's see!
Future Skills Alpha
The first version of the Future Skills content. One of the 13 Skills built out so that we can demonstrate in the LXP.
Curation as a Service (CaaS)
New service for our Steam customers primarily, but also available for Totara. We will curate content across the right areas for the client.
Agile Project Management (Foundation Skills)
This is a set of two modules covering different aspects of Agile Project Management. In the first module you’ll find out what Agile Project Management is, the basics of how it works, and how it can help you deliver fit for purpose projects in a fast paced and changing environment. The second module explores what a Scrum is and how to use them to successfully apply Agile methodology to your projects.
Workforce Management
Having the right number of staff available at the right time can have a huge impact on the quality and consistency of service delivered to your customers. But getting this right can be tricky! Manager, Ahmed is about to start his shift at a busy contact center. Let’s see how he manages his staff levels in line with forecast contact volumes and how he copes with unexpected events that arise throughout the day! As you work through, try to pick up some tips to use in your role to ensure that no matter what happens, you’ll be best placed to meet ever changing workplace demands.
Resilience (Contact Center)
Let’s face it, when working in customer service there will be plenty of challenging situations you’ll need to navigate. You might find in such instances that you struggle to manage your emotions and stay on track - it’s completely natural to feel angry or upset during the tough times. By working on our resilience skills, however, we can find ways to help us push through these situations. The great thing is that resilience can always be learned and improved.
Sales Process (Contact Center)
Generating sales can be tricky, especially considering that a lot of people don’t like being sold to! There is no ‘one size fits all’ approach for sales calls, your strategy will vary depending on the site, the customer and the product or service you are selling. However, there are some simple steps you can take to enhance your skills. This module will introduce you to some general tips and techniques that will help you to engage with customers effectively from start to finish, in order to achieve the desired result.

Coming soon

Lean M2 and M3 (Manufacturing)
The second and third modules in the Lean suite follow on from the Introduction provided in Module 1. Module 2 is on The Application of Lean and is broken into 5 sections that cover the most important aspects of Lean and how the methodology can be applied to your organization. Module 3 is titled Practical Examples of Lean and you’ll see how Lean can be taken from the factory and applied to the office environment.
Scabies (Foundation Skills)
By the end of this short course, you will be familiar with what causes scabies, how you can spot it, then how best to deal with it.
Strategic Thinking (Leadership Skills)
This module looks at the benefits of an effective strategy, the best ways to formulate a strategy and how to implement it to best effect. Over the course of the module, we explore the roles of the various players, the stages of the process and the tools and techniques you can use to carry it out.
Strength-Based Approaches (Adult Social Care and Health)
This is a suite of six short modules covering different aspects of the Strength-based approach practice framework (Department of Health and Social Care 2019). The individual titles within the suite are titled as follows: 1. Introduction 2. Knowledge and Co-Creation 3. Values and Ethics 4. Experiential Learning 5. Theories and Methods 6. Skills and Behaviors.
Scottish Government Suite (Government)
Versions of our Government titles on Prevent, Safeguarding Adults and Children, Introduction to Local Government, Data Protection Essentials and Freedom of Information for Local Authorities, tailored for a Scottish local government audience.

Planning

Safeguarding Level 3 (Health)
This module follows on from the Levels 1 and 2 titles on Safeguarding in our suite of courses aimed at those who work in the Health sector, taking learners to Level 3 of the NHS Core Skills Framework.
Payment Services Directive (Financial Services)
This module will provide a high-level introduction to the Revised Payment Services Directive (PSD 2) and the Payment Services Regulations 2017 (PSR 2017). Covered in the module will be Payment Services, Authorisation and registration, Conduct of Business, Capital resources, Safeguarding and Complaints.
Dementia L2 (Adult Social Care, Health)
This course is for those in social care, health and housing settings who provide direct care and support for people living with dementia. The course meets the requirements for Tier 2 of the Dementia Training Standards Framework which was developed by Skills for Health, Health Education England and Skills for Care (2018) and follows on from the existing module in the Social Care, Health and Housing catalogues.
Understanding Stress and Anxiety (Foundation Skills)
This twin set of modules will follow later in 2020 and is part of Learning Pool’s growing offering on wellbeing. In the first module we look at what stress is, the different types of the condition and what causes it, and also some techniques you can practice to mitigate against it. In the second module, we focus on anxiety and what we can do to manage it.
Coaching x 4 (Foundation Skills)
This is a suite of four modules on coaching and mentoring. Each of the four explores the subject from a different angle – from both the point of view of the coach/mentor and the person being coached/mentored. We look at some of the tools and techniques that you can use to maximize impact.
Good Manufacturing
New content for the Library - Good manufacturing practices (GMP) are the practices required in order to conform to the guidelines recommended by agencies that control the authorization and licensing of the manufacture and sale of food and beverages, cosmetics, pharmaceutical products, dietary supplements, and medical devices.