Coaching is a critical leadership skill, and when used effectively it can be the difference between acceptable levels of performance and exemplary levels. This comprehensive module serves as a toolkit, enabling you as a manager to coax the best out of your team. The coaching unit will enable you to describe the purpose and benefits of coaching, identify the needs of the people you are coaching, deliver effective coaching and give and receive effective feedback. Practical case studies and interactive exercises will keep you engaged throughout.

In this module, your leaders will explore the benefits of the coaching and how it can help motivate staff and improve performance. This module will demonstrate how coaching can be done and help bring structure and order to the coaching process and well as how to deliver feedback.

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