The recent Training Industry Conference & Expo (TICE) 2025 brought together the brightest minds in L&D, and Learning Pool's Nicole Kastner was there to share vital insights on a pressing challenge—user adoption in an era of rapid digital transformation.
The challenge is clear—onboarding and training must evolve to meet the pace of change as digital transformation surges ahead. Even the most powerful systems can fall flat if employees don’t know how to use them effectively. The modern workforce needs training that's instant, intuitive, and seamlessly integrated into their daily workflow.
This is where AI-powered tools become invaluable, automating documentation, delivering real-time step-by-step guidance, and providing support for global teams in any language. The outcome is faster onboarding, significant reductions in support costs, and a workforce prepared to perform from day one.
Here, Nicole Kastner, who attended TICE 2025 and presented a session on Smarter Onboarding, Seamless Support: AI-Powered Training That Meets Employees in the Flow of Work, shares her insights from this informative event.
At the recent Training Industry Conference and Expo 2025, I had the privilege of sharing the stage with some of the brightest minds in L&D to discuss one of today’s most pressing challenges: how we enable our workforce in the face of non-stop change.
During my session, I explored how organizations can transform user adoption and operational performance by rethinking how training is delivered—right at the point of need.
The numbers speak for themselves:
Traditional training models simply weren’t built for a world where systems update monthly, roles evolve constantly, and teams are dispersed across geographies and time zones.
That’s where our OnScreen Guidance platform comes in. I walked attendees through how our solution brings:
What makes this powerful? It’s not just training—it’s enablement that lives inside the workflow, integrated into the systems employees already use: from Workday and SAP to Salesforce and beyond.
Our session also spotlighted how enterprise clients like a global transport services company and a renewable materials manufacturer used OnScreen Guidance to:
As one customer put it, “The OnScreen overlay demystified the most-used tools and tricks… I finally felt confident in the application without needing to memorize every step.”
Digital transformation isn’t about software. It’s about people. And people don’t need more training—they need better guidance.
Thank you to everyone who joined my session and shared your stories. If you’d like to learn how OnScreen Guidance can reduce onboarding time, eliminate training bottlenecks, and help your next transformation succeed, let’s connect.
Alternatively, book a demo to see how we can help you overcome your digital adoption challenges.
Director of Commercial Sales
🔗Schedule a demo
✉️ Connect with Nicole