Practice challenging workplace conversations using AI
Refine communication skills with scenario-based learning powered by Generative AI
Help your people find their voice
Difficult workplace conversations are not only uncomfortable to have, they can have serious HR, legal, and performance implications for an organization. Experienced professionals know that conducting them successfully takes practice. AI Conversations is a breakthrough Generative AI capability that allows users to practice workplace conversations with an AI-powered character. Learners receive convincing, conversational responses consistent with the traits of a character, and get detailed, personalized feedback to help them improve.
With new multi-language support, AI Conversations ensures that employees can engage in high-quality learning experiences in their preferred language, enhancing global accessibility and engagement.
Scalable. Flexible. Safe.
Easy deployment
Upload scenarios to any learning platform
Intuitive experiences
Put text and voice options to use with no training required
Safe and secure
Built to the highest standards of transparent data privacy
Multi-language options
Easily switch between different languages to cater to your global workforce.
Voice of the learner
Voice of the practitioner
Voice of the industry
Off-The-Shelf Scenarios
Managing Performance Collection: Offer managers a safe and supportive environment to practice communicating with their team and to sharpen their leadership skills. The collection of scenarios was built in partnership with MindTools to ensure the fidelity of AI responses. Scenarios include:
- Managing Resistance To Hybrid Work Requirements
- Managing A Disengaged Member Of Your Virtual Team
- Goal Setting With The GROW Coaching Model
- Getting A Project Back On Schedule
- Delegating Customer Service Tasks
- Managing Poor Performance
Taking Your Code From Policy To Practice Collection: Help employees be their most ethical selves by allowing them to practice the gray area ethics and compliance conversations that can come up when employees least expect them. Scenarios include:
- Ensuring Data Privacy
- Using Company Resources Appropriately
- Bystander Intervention: Preventing Harassment and Bullying
- Appropriately Handling Business Gifts and Entertainment
- Promoting Ethical Conduct
- Navigating Conflicts of Interest
Change Management Collection: Help leaders and employees handle change confidently. This collection bridges theory and real-world application, offering a safe space to practice conversations and refine approaches, ensuring smoother transitions and effective team guidance. Scenarios include:
- Facing resistance to change
- Using resistance as a positive force in change
- Helping colleagues move through denial to acceptance of change
Scenarios can now be localized and adapted into multiple languages, ensuring that diverse teams receive the same impactful learning experiences, no matter where they are located.
Custom Scenarios
Learning Pool’s expert learning experience design team can craft scenarios relevant to your business. Each scenario is configured to your specification in order to maximize its impact.
Multi-language capabilities ensure that custom scenarios can be adapted into various languages, breaking down language barriers and fostering inclusivity across teams.
In addition to your preferred topic, the following can be configured to your liking:
- Context: Industry, Learner role, Terminology, Background
- Characters: Role, Traits, Backstory
- Assessment framework: Goals, Scoring aid
Frequently Asked Questions
What makes AI Conversations more effective than alternative approaches?
Human interaction is incredibly difficult to simulate and scale. AI Conversations changes this by using the GPT 4 Large Language Model (LLM), by OpenAI, to generate limitless possible responses to any given learner communication. These responses can be tailored to fit any combination of character attributes, from their mood (“frustrated”, “sad”) to their role and tenure with an organization.
This produces the effect of an authentic, improvised exchange between two people, with all the sensitivities that come with challenging workplace conversations. There’s essentially no limit to the number of unique interactions a learner can have. That’s how you turn training into practice and create genuine impact.
How have you built AI Conversations to be as safe and secure as possible?
Our agreement with OpenAI includes strict usage policies that prohibits speech that invokes hate, harassment, threats, self-harm, sexual content or violence. Any inputs that go against this policy will be filtered by us and flagged. Our agreement with OpenAI also ensures that any inputs from our users will not be used to train the model. Our partnership with MindTools also allows us to address risks inherent with all large-language models. MindTools has worked with and tested our scenarios to increase the likelihood of a clear, accurate response from the AI character. Our scenarios operate within Learning Pool’s normal data security processes. We’re able to use standard contract language and all data protection rules/agreements apply.
How much does it cost?
Our off-the-shelf scenarios are priced based on the number of scenarios you need and the number of users you want to provide with access. The optional configuration of those scenarios to meet the unique needs of your business is available. Pricing of our custom scenarios includes a license fee based on the number of scenarios you wish to build and the number of users you wish to grant access to plus a scoped configuration fee.
Want to learn more about AI Conversations?
Talk to a member of our team
