Enhancing compliance through innovation and engagement

Discover how Adaptive Compliance helped a leading medical technology company develop an efficient and impactful compliance training program that meets the diverse needs of its global workforce. Through thoughtful customization, data-driven improvements, and a focus on right-sizing training, the company has significantly enhanced compliance while respecting employees’ time and productivity.

Challenge

Committed to maximizing productivity and efficiency, the company sought to reduce the seat time of its annual compliance training programs, including its Code of Conduct, Global Standards for Interactions with Healthcare Professionals, and anti-corruption and anti-bribery training, from 45-50 minutes to 30 minutes or less.

Right-sized solutions

In 2017, the company partnered with Learning Pool to leverage its Adaptive Compliance suite, enhancing the effectiveness of its compliance training program. This collaboration enabled the company to annually deploy its Code of Conduct course to all employees, and its Global Standards and anti-corruption courses to a targeted audience every 1.5 years. By customizing scenarios to specific functional areas and job responsibilities, the company ensures that each training session is relevant and impactful, directly addressing the unique challenges and risks faced by different teams.

The company’s Ethics & Compliance Team places a strong emphasis on how training correlates with real-life situations. Each course is meticulously customized to align with the company’s branding and specific risks, providing employees with a unique and engaging experience. Delivered in up to 19 languages, these courses are accessible to the company’s diverse global workforce, ensuring consistent and comprehensive compliance training and awareness.

Analytics play a crucial role in the team’s strategy. The team analyzes training data to identify potential strengths and opportunities in their employees’ compliance knowledge. Responding to employee feedback about the length of training sessions, the team streamlined course durations to maximize efficiency without sacrificing content quality and actionable data. This data-driven approach ensures that training remains effective, relevant, and respectful of employees’ time.

The company promotes a strong tone at the top by supporting business leaders with talk tracks, toolkits, and other materials on ethics topics. They understand the importance of communicating real-life examples to foster a culture of compliance and ethical behavior. A notable initiative is the eight-part “Speak Up, Listen Up” campaign, developed from training outcomes, risk assessments, and various metrics. This campaign uses business analytics, year-over-year training completion rates, and behavioral insights to drive course modifications and engagement.

Training outcomes are shared with managers as well as regional compliance associates, reinforcing the connection between business results and training effectiveness. In-person training is tailored locally based on regional risks and insights from online courses. This comprehensive approach ensures that the company’s compliance training program is not only thorough and forward-thinking but also adaptable to the evolving needs of its global workforce.

Impact and results

One significant achievement was reducing the time required for manufacturing associates to complete Code of Conduct training, reducing it from 45 minutes to just 25 minutes. This improvement not only optimized productivity but also ensured that training remained concise and effective. By enhancing LMS controls and refining assignment criteria, the company achieved a remarkable 73% reduction in the curriculum assigned to new hires while still ensuring that the compliance team could monitor for knowledge gaps. This initiative has saved over 500,000 hours since its implementation in 2023.

In the last year alone, the company’s partnership with Learning Pool has:

• Provided 113,964 learners with targeted, risk-based training in their Code of Conduct, Global Standards, and Anticorruption courses
• Saved employees 16,469 hours in seat time
• Delivered over $500,000 in cost savings to the business

The impact of the company’s refined compliance training program has been profound, earning the company notable recognition and delivering substantial time and cost savings. For its partnership with Learning Pool, the company was honored with the Brandon Hall Gold Award for Best Compliance Training and the Brandon Hall Silver Award for Best Advance in Creating a Learning Strategy. The result was markedly improved training that saved annual seat time, helped employees achieve topic mastery, and mitigated risk through targeting low-performing segments of the compliance program.   

Conclusion

The integration of Learning Pool’s Adaptive Compliance suite has been crucial to the company’s compliance training transformation and exemplifies the benefits of thoughtful customization, strategic technology use, and continuous improvement. By leveraging analytics and employee feedback, the company has streamlined course durations without sacrificing quality.