Transforming compliance at a leading healthcare provider

A compliance challenge

Historically, compliance training was viewed as a box to check, leading to declining participation and increasing instances of compliance violations. The training approach relied on static content, such as PowerPoint slides, that didn’t engage employees or provide actionable insights. As the organization grew, so did the challenge of reaching every employee with relevant, effective compliance training.

Commitment to change

When the Compliance Education Manager joined the organization in 2018, she was determined to elevate the importance of compliance across the entire workforce. The goal was to transform the compliance program from a necessary burden to an essential, value-driven part of the company’s culture. To accomplish this, the organization needed a new, innovative learning solution to engage employees and reduce compliance risk.

A modern solution

The organization turned to Learning Pool’s adaptive compliance courses to deliver a personalized learning experience. Unlike traditional training methods, the adaptive courses use predictive insights and behavioral intelligence to tailor training to each employee’s needs, ensuring that employees engage with the content that matters most to them.

The courses adapt in real time to the learner’s performance, offering targeted remediation when necessary. Gamification elements and scenario-based training reinforce concepts and ensure deeper understanding. These courses are designed to reduce training time while ensuring employees achieve full proficiency on all key topics.

Key results

• Record completion rates: The organization achieved a remarkable 98% completion rate for compliance training, setting a new standard for participation across the workforce.
• Increased efficiency: Average training time per employee dropped from 60 minutes to just 31 minutes, thanks to the adaptive learning technology that tailored content to individual needs.
• Higher engagement: Employee engagement surveys showed a 87% positive response rate, with a significant reduction in employee turnover—down 6.6% over the last 12 months.
• Better understanding: HR reported fewer queries about conflicts of interest, indicating a deeper understanding of compliance concepts across the organization.

With a headline commitment to the safety and welfare of patients and staff so high on the business agenda, this learning program had a big, important remit.

Now over a year since launch, this project has delivered record-breaking results, including:

Record completion

Incredibly, given the task of reaching more than 90,000 learners, participation rates have soared since roll-out, achieving a record-breaking 98% completion rate.

Record efficiency

Now tailored to individual learner needs, the learning experience has been streamlined – resulting in average completion rates dramatically reducing from 60 mins to 31 mins.

Record engagement

Alongside staggering growth in size, engagement survey responses show the highest positive response of 87%, to their three key engagement questions:

• I love working with my manager.
• I love working here.
• I feel wholeness in my life/role.

There has been a marked reduction of 6.6% in employee turnover in the last twelve months, reaching 20%.

Additionally, further confirming that learners have a deeper understanding of the compliance, HR have reported fewer queries relating to possible conflict of interest – indicating a better conceptual understanding of their obligations.

A proactive approach to risk mitigation

By integrating advanced analytics and predictive insights into the learning process, the organization was able to identify potential compliance risks before they escalated. The adaptive learning solution not only addressed gaps in knowledge but also provided real-time remediation to ensure employees were always on track.

A culture of compliance

The shift in the organization’s approach to compliance training has been transformative. With senior leadership’s support and a focus on delivering personalized, meaningful training, compliance is no longer seen as a burden. Instead, it is recognized as a strategic, integral part of the organization’s culture. The result has been a reduction in violations and an empowered, engaged workforce that values compliance and understands its importance to the company’s mission.

Conclusion

By adopting Learning Pool’s adaptive compliance training, the organization has not only improved compliance completion rates and engagement but has also fostered a culture of compliance that drives real, measurable results. This innovative approach to compliance training is setting a new standard for how large organizations can mitigate risk and empower employees to make ethical, informed decisions.