Subprocessors
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| Third party entity | Description of processing | Data types | Learning Pool services | Location |
| Mongo Atlas | Managed Mongo database as a service | All user-related data uploaded to these Learning Pool services will be stored in MongoDB Atlas service hosted in AWS | LRS, Automation | Multiple regions available for customers to select |
| AWS | Cloud Infrastructure provider | Learning Pool services run on top of AWS Infrastructure. AWS host the personal data you store in the Learning Pool Cloud Services. | LMS, Authoring, Automation, LXP, LRS, Skills Builder | Multiple regions available depending on application and customer preference |
| Sendgrid | Transactional email delivery API All data is encrypted with TLS. | If you receive email from these Learning Pool services they will be delivered via Sendgrid | LMS, Authoring, Automation | Processed in USA |
| Mandrill | Transactional email delivery API All data is encrypted with TLS. | If you receive email from these Learning Pool services they will be delivered via mandrill | LXP, LRS | Processed in USA |
| Cameratag | User-generated video service | User-generated videos on the Stream LXp application will be captured and shared with cameratag | LXP | Multiple regions available depending on Stream location: USA, Asia Pacific, South America and Europe |
| Hubspot | Website data capture service | Learning Pool website uses Hubspot for data capture using forms on our website and captures data about website usage. We utilise this data to send emails to prospects and customers and for managing your data | Website | USA |
| Rackspace | Cloud Infrastructure provider | Learning Pool services run on top of Rackspace Infrastructure. Rackspace hosts the personal data you store in the Learning Pool Cloud Services. | IQ, Poet, Learn.io | USA |
| Mailgun | Transactional email delivery API All data is encrypted with TLS. | If you receive email from these Learning Pool services they will be delivered via Mailgun | Skills Builder | EU |
| Learning Pool AG (People Analytix AG) | Learning Pool subsidiary based in Switzerland | Developing and managing software | Skills Builder | Switzerland |
| OpenAI | Large Language Model as a Service and Speech to text | OpenAI models are used to provide lifelike responses to roleplayed conversations Speech to text is used to process conversational elements to raw text |
AI Conversations | Worldwide |
| ElevenLabs | Text to speech capabilities | Text returned from the LLMs is converted to speech | AI Conversations | USA |
| Sisense | Business Intelligence Tool | BI Tool. Used to analyse data, gain insights, and drive data-driven decision making. | Analytics | USA/EU |