At Learning Pool, great learning doesn’t just come from our platform, it comes from the people who help our customers get the very best from it.
Our Customer Success team is at the heart of that experience, guiding, inspiring, and delivering customer care that goes beyond expectations. From quick answers to complex challenges, they ensure every customer journey is supported with empathy, expertise, and enthusiasm.
We spoke with a few of our team members to share their favourite moments — those “aha!” breakthroughs, lightbulb moments, and small victories that make supporting our customers so rewarding.
“As part of the Customer Education team here at Learning Pool, I’m passionate about helping our customers find real success with our products. That ‘aha’ moment can be crucial when getting to grips with a new feature — and it can’t always be found in a PDF.”
Daire loves witnessing real-time breakthroughs during our Academy webinars, where customers solve blockers, spark new ideas, and build confidence.
“It’s wonderful to hear their successes once they’ve put it into action. It makes what we do all the more fulfilling!”
For Daire, customer care is about more than answers — it’s about empowering understanding.
“One of my favourite customer experiences was when we worked with a client struggling with onboarding new staff. Experiences weren’t consistent, and it depended on the department or manager.”
David and the support team helped design an onboarding programme that gave new starters access to the Learning Pool platform from the moment they received their offer letter. It included key setup tasks, introduction videos, and compliance training — ensuring a smooth start.
“After launch, success rates exceeded expectations, with fantastic feedback from new starters and managers.”
For David, customer service excellence means creating experiences that make a lasting difference.
“I really love making sure our customers know how to use our products — and how they can support their learners to be the best they can be. Seeing customers engage with webinars and apply what they’ve learned straight away makes all of our work worthwhile.”
Kerry thrives on practical, hands-on customer education. Whether through live sessions or guides, her focus is helping customers turn learning into lasting impact.
“One of my favourite moments was helping a customer who was struggling with a feature. Instead of just replying to emails, I jumped on a quick Google Meet call.”
Patrick walked them through the feature step-by-step, sharing tips and shortcuts.
“By the end, their problem was solved and they felt confident using the system. They later emailed to say it had saved them hours.”
Patrick’s story shows that customer care often starts with empathy, taking a few extra minutes to make someone’s day easier.
Across all these stories, one thing is clear: customer service excellence isn’t just about technical skill, it’s about empathy, presence, and care.
Our customer success team brings these qualities to every interaction, every day helping customers achieve more, learn more, and grow more with Learning Pool.
Support doesn’t end with a single conversation, it’s ongoing. That’s why we’re proud to introduce our new Customer Education Hub, designed to help every user grow with confidence.
Explore tutorials, tips, and expert guidance from the team who make customer success possible every day.