Customer support
24/7 support for admins & end users
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Self-service support for product administrators
Learning Pool Academy
Access the Learning Pool Academy
Customers enjoy self-service training resources like:
- Videos
- Demos
- Guides
- Tips & Tricks
- Webinars
- Forums
- Live chats and more!
Learning Pool Help Centre
Learning Pool’s self service portal is a compliment to our Academy that provides customers with:
- Factual articles and resources about Learning Pool’s solutions
- Self service information
- Searchable knowledge base
- Product descriptions and feature level information
Customer Portal
Access the Learning Pool Customer Portal
The customer portal is where our customers go to:
- Create a case which will be routed directly to our support desk
- See a full history of all the cases they have logged in the portal
- View all of their open cases, including those logged by phone and email
- Review all cases logged others in your organization
- See all cases closed in the last two months
- View release notes on new features
- Have direct access to our Academy and Customer Charter and more!
Showcase
Showcase is our one-stop-shop for the latest with our off the shelf content, including:
- Library and collection summaries
- Lesson previews
- Sample scripts and more!
Committed to customer success
All customers receive:
- expert migration and implementation led by a dedicated project manager.
- an assigned customer success manager as your ongoing point of contact.
- an assigned customer account executive to manage the commercial relationship & future strategy.
- end-user support 7 days a week, 24/7, 363 days per year.
- unlimited administrator support from a dedicated help desk, including access to our customer success team.
- an online customer portal to log and track cases.
- access to our self-service training academy for videos, demos, guides, and more.
Learning Pool will always:
- treat you with respect, be polite, and be helpful.
- be honest with you when delivering our service.
- make sure that our team are trained to give you the help that you need.
- use plain language, without jargon, when answering your questions.
- review our customer standards using our client satisfaction survey continuously.
- use your feedback to improve our services.
- have staff available to deal with your queries 24/7.
Got an employee performance challenge to solve?
Get in touch to discover how our portfolio of learning solutions can help
