Customer Support | Learning Pool

Unlock your team’s full potential with powerful learning solutions

Create a ticket

Call us

+44 345 074 4114

+1 844 238 5577

What happens next?

Find out what happens when you contact support.

2000+

Weekly support cases

96%

Rated service as excellent

98%

Customer satisfaction rate

Self-service support for product administrators

: Access the Learning Pool Academy

Customers enjoy self-service training resources like:

Videos

Demos

Guides

Tips & Tricks

Webinars

Forums

Live chats and more!
: Learning Pool’s self service portal is a compliment to our Academy that provides customers with:

Factual articles and resources about Learning Pool’s solutions

Self service information

Searchable knowledge base

Product descriptions and feature level information
: Access the Learning Pool Customer Portal

The customer portal is where our customers go to:

Create a case which will be routed directly to our support desk

See a full history of all the cases they have logged in the portal

View all of their open cases, including those logged by phone and email

Review all cases logged others in your organization

See all cases closed in the last two months

View release notes on new features

Have direct access to our Academy and Customer Charter and more!
: Access Showcase

Showcase is our one-stop-shop for the latest with our off the shelf content, including:

Library and collection summaries

Lesson previews

Sample scripts and more!

All customers receive:

Expert migration and implementation led by a dedicated project manager.
An assigned customer success manager as your ongoing point of contact.
An assigned customer account executive to manage the commercial relationship & future strategy.
End-user support 7 days a week, 24/7, 363 days per year.
Unlimited administrator support from a dedicated help desk, including access to our customer success team.
An online customer portal to log and track cases.
Access to our self-service training academy for videos, demos, guides, and more.

Learning Pool will always:

Treat you with respect, be polite, and be helpful.
Be honest with you when delivering our service.
Make sure that our team are trained to give you the help that you need.
Use plain language, without jargon, when answering your questions.
Review our customer standards using our client satisfaction survey continuously.
Use your feedback to improve our services.
Have staff available to deal with your queries 24/7.