Global shared services 2024 guide

Introduction

Welcome to the transformative frontier of 2024, where organizations are charting new courses in operational efficiency. In the wake of key trends spotlighted in Deloitte’s 2023 Shared Services and Outsourcing Survey, the spotlight is on Global Shared Services (GSS). This comprehensive guide navigates the intricacies of GSS, unraveling its benefits, challenges, and indispensable insights for seamless implementation.

As businesses evolve, the strategic adoption of Global Shared Services becomes not just a choice but a necessity. This guide serves as your compass, guiding you through the core concepts of GSS, the hurdles that may arise, strategic implementation approaches, and the role of cutting-edge Digital Adoption Platforms (DAPs) like OnScreen in this transformative journey.

Let’s embark on this exploration, where trends meet strategies, and technology meets transformation, shaping the future of organizational success.

What is Global Shared Services?

Global Shared Services (GSS) encapsulates a strategic model where organizations centralize and streamline various functions, optimizing service delivery and operational efficacy. At its core, GSS ensures transparent and consistent processes, fostering fairness and compliance. By centralizing tasks, GSS empowers teams to redirect their focus from transactional chores to strategic initiatives like employee development and organizational design.

This transformative approach breaks silos, encouraging employee involvement in HR-related processes and fostering a culture of transparency and trust. The ripple effect is cost reduction, achieved through reduced administrative workload, and heightened overall efficiency as teams gain autonomy in their tasks. In essence, GSS emerges as a catalyst for organizational evolution, aligning processes, empowering teams, and enhancing operational efficiency.

Challenges of global shared services

However, embarking on the Global Shared Services journey isn’t without its hurdles. The foremost challenge lies in implementing new technology. From defining requirements to selecting the right tools, this process demands time and careful consideration. Resistance from employees is inevitable, often stemming from a knowledge gap in navigating new systems. Addressing this requires a strategic investment in upskilling programs. Justifying the costs associated with this transformative shift becomes crucial, requiring a thorough ROI analysis to showcase the long-term benefits.

Moreover, the standardized nature of shared services may clash with specific organizational needs, necessitating customization. This delicate balance between standardization and flexibility is a challenge to master. Additionally, the implementation of technology brings forth the need for dedicated IT support to navigate technical issues and security concerns. Technological evolution is relentless, demanding continuous updates and refinements to both systems and processes, creating an ongoing commitment to stay abreast of advancements. These challenges underscore the importance of a well-thought-out implementation plan and continuous adaptation strategies
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Ways to implement shared services

To successfully implement Global Shared Services, a systematic approach is imperative.

Begin by identifying your organization’s needs, dissecting current structures, processes, and pain points. This introspective assessment sets the stage for crafting a shared services model tailored to your unique requirements. Define clear objectives aligned with measurable outcomes, ensuring they contribute to broader organizational goals. With these parameters in place, craft a digital roadmap, mapping out the journey from existing infrastructure evaluation to selecting tools that seamlessly align with your objectives.

An integral step in this process is the development of a robust training program. Assess the current skill set of your workforce, bridging knowledge gaps through comprehensive training initiatives. Leveraging a Digital Adoption Platform (DAP), such as OnScreen, can significantly enhance the effectiveness of training, providing customized, in-app guidance workflows that ease the transition for employees.

Following this, adopt new HR processes in a phased manner, commencing with a pilot phase to test and refine processes before full-scale implementation. Throughout this transformative journey, maximize the use of reporting and analytics to gauge the effectiveness of your shared services model continually. This approach ensures ongoing refinement and alignment with evolving business needs, setting the stage for a dynamic and responsive shared services environment.

How DAPs empower teams & drive transformation

In the realm of Global Shared Services, Digital Adoption Platforms (DAPs) emerge as game-changing tools, supercharging shared services and driving transformative outcomes. OnScreen, as a leading DAP, plays a pivotal role in optimizing adoption and productivity within shared services models. By seamlessly bridging the gap between users and technology, OnScreen ensures a simplified and intuitive experience.

The advantages of integrating OnScreen into your shared services initiatives are extensive. Its user-friendly interface and dynamic features empower employees to navigate new technologies effortlessly. Through interactive walkthroughs, contextual help, and tooltips seamlessly integrated into your software, OnScreen transforms the learning experience. This not only accelerates the adoption of shared services but also boosts overall productivity.

To witness the transformative capabilities of OnScreen firsthand, schedule a demo today. Explore how this powerful Digital Adoption Platform can be a catalyst for change, propelling your shared services initiatives to new heights. The future of Global Shared Services is dynamic, and with OnScreen, your organization can navigate this landscape with confidence and efficiency.

Insights from Deloitte’s shared services and outsourcing survey

Deloitte’s 2023 Global Shared Services Survey reveals pivotal trends shaping the landscape for Global Business Services (GBS) organizations. Let’s unravel these insights and explore how OnScreen aligns with each trend, offering a transformative edge.

1. Cost reduction: GBS organizations are driven to cut costs strategically. OnScreen’s streamlined processes and automation empower cost-effective operations, maximizing efficiency without compromising excellence.
2. Key enablers: Automation, single-instance ERP systems, and workflow tools are key enablers for GBS success. OnScreen seamlessly integrates with these technologies, elevating operational value and ensuring a smooth shared services experience.
3. ESG [Environmental, Social, and Governance] focus: With a rising focus on ESG, GBS organizations prioritize sustainable and responsible practices. OnScreen aligns with these goals, offering a digital adoption platform that enhances environmental responsibility and supports diversity agendas.
4. C-suite alignment: Mature GBS organizations seek closer alignment with the C-suite. OnScreen’s user-centric approach resonates with CFOs and other leaders, driving strategic decisions and ensuring shared services play a pivotal role in organizational success.
5. Customer and user experience: Elevating customer and user experiences is a GBS priority. OnScreen’s interactive walkthroughs, contextual help, and tooltips enhance user experience, contributing to seamless interactions and overall satisfaction.
6. Agile talent models: GBS organizations adapt talent models for agility. OnScreen supports workforce flexibility by providing digital adoption tools, facilitating remote work, upskilling initiatives, and fostering employee well-being.
7. Enabling technology leading the way: Technology is central to GBS success. OnScreen complements this trend by integrating seamlessly with ERP systems, workflow tools, and analytics, ensuring a cohesive and efficient technology ecosystem.

As we navigate through these trends, OnScreen emerges as a strategic partner, empowering GBS organizations to embrace the future with confidence. Explore how OnScreen can amplify your shared services initiatives—read the full blog here.

Navigating GSS Success with OnScreen

In 2024, GSS serves as a guide for organizational evolution. This guide, inspired by Deloitte’s trends, navigates GSS, addressing challenges and spotlighting strategic implementation.

Meet OnScreen, the pivotal DAP simplifying the GSS journey. With a user-centric approach, OnScreen accelerates adoption, enhances productivity, aligning seamlessly with Deloitte’s trends.

Deloitte’s insights spotlight GSS trends, and OnScreen aligns perfectly. From cost-effective operations to ESG focus and superior user experiences, OnScreen is your strategic partner.

As the future unfolds, OnScreen invites you to chart success. Schedule a demo to witness how OnScreen amplifies shared services initiatives, turning the future of GSS into a present reality. Schedule a demo today