contact center content

Contact Center Library

Microlearning for just-in-time boosts or a more immersive learning journey – our contact center modules are designed to fit into your daily routine

In the fast-paced world of contact centers, delivering excellent customer service within the most efficient process is critical.


Contact center staff need to get up to speed quickly and stay there. Our CPD-accredited modules are designed to be consumed through microlearning and space practice to ensure staff can fit learning into their daily routine and are nudged to promote retention and recall.

By asking our AI-powered, virtual learning assistant, learners can quickly search, find and launch specific learning content at their point of need to deliver brilliant customer service time and time again


Gamification and a story-driven design bring real-world scenarios to life, helping to reinforce learning through knowledge application.


Built-in refresher training shortens time spent on recurring compliance training and content can be drip-fed to keep training requirements simple.


Learning Pool-authored content allows you to add your branding, change images, edit colors and fonts, reference internal policies, and emphasize your message to make the course content truly your own.

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Contact Center Library Lessons

Our Contact Center library is engaging, interactive, and accessible on any device, ensuring your people are trained on doing the right thing.
  • Coaching for Success
  • Email Customer Service
  • Empathy
  • Handling Brave Conversations
  • Live Chat
  • Problem Solving
  • Rapport Building
  • Resilience
  • Team Priority Management
  • The Sales Process