How immersive learning saved NatWest over £5M—and transformed pay reviews

NatWest faced a challenge: how do you transform a rigid, ratings-based pay review process into one that's thoughtful, evidence-based, and empowers leaders? 

It wasn't about a simple update—it was about a fundamental shift in mindset. With greater autonomy came increased accountability, and the need for a scalable, high-impact solution that could make a difference—fast.

Enter immersive learning. This wasn't a dry PowerPoint presentation—it was a way for leaders to experience real-world scenarios, practice difficult conversations, and build the confidence to make smarter decisions. 

The benefits of immersive learning were undeniable: a more empathetic, effective leadership team, equipped with the skills to handle pay and bonus reviews with genuine impact. 

The result? A new, powerful approach to compensation led by NatWest’s own people.

A modern learning campaign that delivered lasting change

In just 14 weeks, NatWest and Learning Pool built a layered, interactive learning experience designed to give leaders both the knowledge and confidence to apply the new process—at scale.

This wasn't a traditional training course. It was an immersive program that helped leaders develop judgment, practice decision-making, and see the impact of their choices in a safe, supportive environment.

Measurable results for the business

The impact of NatWest's immersive learning initiative was impressive:

• 12,000 leaders completed the training
• 93% felt confident applying the new process (a 20% increase)
• 61% drop in pay and bonus appeals
• Estimated cost savings of over £5 million
• 286,000 net hours saved across the business

More importantly, leaders reported feeling more confident, fair, and consistent in their approach—and employees noticed the difference.

Why it matters

In an era where compensation transparency and fairness are under the spotlight, NatWest demonstrated how modern learning can drive meaningful cultural and operational change—quickly.

Curious how immersive learning transformed NatWest?

Read the full case study to find out how they made it happen.

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