Challenge
The aim of the Project Management solution was to unify the project management process across all Account Management functions. It needed to create consistent and transferable documentation, and codify a previously patchy process. Internal training followed a traditional approach that was in need of modernization.
The audience was new to the Learning Pool Suite, they were time poor, globally distributed, and used to traditional, instructional learning.
The program needed to be universally effective and cover all content in minimum time while also giving learners on-the-job resources. It needed to give learners space to practice and provide easy mechanisms to provide feedback.
Crucially, learners needed a coherent journey, not simply a group of modules on a learning portal. It would need to be one cohesive experience, giving a feeling of being a cohort, with support always being at hand.