AO World

Meeting the demand for quality training for 4,500 staff members


AO World is an electrical retailer specialising in household appliances and electricals operating in the United Kingdom and Germany.

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From what started as a £1 bet in a pub in Bolton, founder John Roberts has evolved AO World into a major electrical retailer, specialising in household appliances. With over 4,500 staff and millions of customers, it operates in the United Kingdom as and in Germany as



With a successful internet-based business, a logistics business and a high demand for white goods during the COVID-19 pandemic, AO has experienced rapid growth over the last 12 months. 

The Learning & Development team had already invested in a Learning Experience Platform (LXP) but required new content to meet the demands of the business. Particularly, there was no compliance content available, and the management development, leadership and soft skills content consisted largely of PowerPoints and PDFs. The L&D team had the capability to create new content but not the resources to provide all that was required so they needed to bring in some training catalogues to meet the demand.


To efficiently meet the demand for quality training for AO’s 4,500 staff, the L&D purchased an array of Learning Pool’s off-the-shelf catalogues, including Management Development, Future Skills, Foundation Skills and Future of Work. 

They draw upon this bank of courses to support their content development, enabling them to meet the demand as it arises by utilising a predeveloped course. The company also uses Learning Pool’s award-winning authoring tool, Adapt, to customise the content per AO’s needs. This includes adding in its own branding, tone of voice, additional content and links to further resources. This enables the L&D team to deliver training in a much shorter time frame – typically one week – without needing to engage subject matter experts to help develop something from scratch. 

In turn, they are able to still provide the business with a piece of learning that is in line with the corporate brand, its messaging and needs. 


We needed a fast, off-the-shelf content solution that we could use as a base to then customise training to our needs and the Learning Pool catalogue gives us just that. The editing functionality we get from these catalogues is different from other off-the-shelf content that we use, and it allows us to quickly offer quality, predeveloped content, hugely cutting down our development time but also allowing us to present it in a bespoke way, ensuring internal process, brand and additional resources are all included. It has become the content of choice of the AO L&D team when looking to fulfil a training need in the business. I personally have had a relationship with Learning Pool for many years through my previous two organisations and they have always shown great innovation and have delivered a high level of support.

Jamie Egan
Digital Learning Lead


The feedback received from the business about the Learning Pool content has been very positive. With the Adapt builder allowing each course to reference internal processes, speak in the right tone of voice and include links to further resources and contacts within the business, it has meant that engagement with the learning has been far greater. 

The modern scrolling style of the Learning Pool Adapt-tailored content has been well received by the users, who are largely a young population of employees, and there is an increased appetite to consume content in this way, rather than in a more traditional linear style.

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