Initially, it was unclear to DCC how best to provide the service; how many people would be needed to maintain the three initial static sites, and how feasible were plans to have mobile test vans serving the rural areas. Pulling together an emergency project team, the organisation scoped out a requirement for an online training platform that would:

• Induct staff members to the organisation, ensuring corporate responsibility is paramount
• Introduce staff to Lateral Flow Testing (LFT), its importance and purpose
• Educate staff on the importance of community testing sites 
• Enable staff to complete the Department of Health and Social Care’s training on the government learning platform -Tessello- and track completion rates. Site operatives and team leaders had two separate learning paths that needed to be captured

The Council implemented Stream LMS with user-friendly dashboards designed to be aligned with DCC principles as well as the objectives of community testing, so staff could complete training virtually. 

The content, including lessons from Stream Content Library, created programmes that were housed on the LMS and were designed to be self-led by learners with admin support on the side, to ensure completion of mandatory training.

DCC was able to take advantage of the messaging notification functionality within the LMS, creating a welcome message that thanked staff for supporting the testing centres across DCC and asked learners to complete the learning by following the digitally linked clear instructions. While a basic function, this helped the Council to save both time and money, by not having to contact all new staff individually.