First Friday

First Friday - a digital social learning and communications platform with gamification

First Friday are a UK-based change management and training business focused on helping retailers transform their organisations.

The Challenge

First Friday wanted to create a digital solution that would tackle the most challenging problems they have seen in L&D within the the world of retail, including:

– Distributed Workforces (meaning it is difficult to keep everyone up-to-date with new products, ways of working, unfolding issues and new business processes.
– Lack of Engagement, Involvement or Motivation (resulting in low course completion rates).
– Admin-Intensive LMS’ (which can be difficult to use, time-consuming to update and hold out-of-date content).

To deal with these challenges, First Friday partnered with HT2 Labs to create a digital Social learning and communications platform with gamification, reference, support, LMS and product all in one place. Enter Kaboodle®.

 

Sector
What we did
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Not Just Technology for Technology’s Sake

Built in a collaborative partnership between learning and technology specialists at HT2 and First Friday’s change management experts from the bottom-up, Kaboodle allows retailers to capture, transform, share and engage their communities by integrating quickly and seamlessly with new or legacy systems.

A well-researched and well thought out platform combats businesses’ real pain points: The affordable pricing framework, coupled with quick integration and implementation means it is cost effective for customers to deploy.

As Kaboodle® is a constant evolution of Stream LXP (formerly know as Curatr), it receives regular updates whilst continually keeping the platform fresh and in line with the very latest social learning and gamification marketplace initiatives.

Social & collaborative learning at its core

Empowers & connects staff to improve customer service

Integrates with legacy systems, works on mobile, till, tablet or PC

Sally Taylor
Head of Digital Learning

Our partners HT2 are experts in online learning and software engineering and they use their skills every day to research and develop industry-leading products, helping blue chip organisations to get more from their learning investments.

In addition to Stream we also saw massive potential in Learning Locker which is an open source learning record store (LRS) also developed by HT2. Data is your evidence, today’s businesses need evidence and you can’t bluff your way through proving value; the efficiency of social learning can be proven, but only with the right data. Learning locker handles data in a truly unique way allowing businesses to pull all their most important date into one place.

Feedback & Results

Following the launch of Kaboodle® at Learning Technologies in February 2016, with First Friday reporting that the response has been fantastic, with interest from all kinds of organisations, not just in retail:

“Kaboodle is for any type and size of business that is looking to improve performance by accomplishing lasting behavioural change. In particular the response from businesses using ‘old-fashioned’ LMSs has been remarkable. Businesses can clearly see that Kaboodle is a SaaS based solution which manages individual or group learning in a unique social way – opening up the lines of communication to dialogue not dictatorship.”

Using Stream as a platform to deliver training, store content, and share important news and updates, Kaboodle is the all-in-one learning platform that retailers have been waiting for. Find out more at www.kaboodle.social

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Kevin Keating
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