First Friday are a UK-based change management and training business focused on helping retailers transform their organisations. Everyone who works for First Friday is a retailer by trade, and having worked at senior levels in the past, therefore understand that what counts in retail is passion, flexibility and pace.
First Friday wanted to create a digital solution that would tackle the most challenging problems they have seen in L&D within the the world of retail, including:
– Distributed Workforces (meaning it is difficult to keep everyone up-to-date with new products, ways of working, unfolding issues and new business processes.
– Lack of Engagement, Involvement or Motivation (resulting in low course completion rates).
– Admin-Intensive LMS’ (which can be difficult to use, time-consuming to update and hold out-of-date content).
To deal with these challenges, First Friday partnered with Learning Pool to create a digital social learning and communications platform with gamification, reference, support, LMS and product all in one place.