1,000 IHG colleagues from the corporate offices were invited to a Next Thinking hackathon; a 3-day event where insight was gathered and used to inform future strategies around topics such as Culture and Leadership, the Future of Flexible Working, and Wellbeing.
Using Stream LXP as the platform for the hackathon, the company looked to engage staff in an immersive environment and regularly survey them to gain qualitative and quantitative data to inform the business. Using Stream Authoring within the LXP, the team was able to create a range of content types, such as multiple-choice questions and videos, and publish these alongside open comments.
The multiple sources of data were then validated, combined, and fed into Stream Data Cloud, Learning Pool’s Learning Record Store. Dashboards were created with graphical outputs to make analysis simple and transparent. As Stream Data Cloud was the vehicle for capturing the comments and text responses it allowed IHG to delve more deeply into the personal experience of their staff, enabling them to make informed decisions around their unique scenario.
They also incorporated Microsoft forms and embedded these into the platform to get greater insights across the 3-days.
IHG’s aim was to understand what the business would need to do to have the culture it aspired to. What would they need to change? What might they do differently? What would the leadership team need in order to deliver the aspired experience to all employees?
The hackathon also addressed their recently launched global approach to flexible working and what they needed to do to make that a success. What support was needed from the leadership team and to fully understand the practical aspects of returning to the office or moving to a hybrid work structure?
The final part of the puzzle was around wellbeing and understanding what employees were facing. What needed to improve from a culture, policy, and practice perspective? What the business needed to do to upskill managers to enact the wellbeing commitments the organisation had made.
The sessions were supported by a number of e-coaches; members of HR staff from all around the world, who were put in place to investigate and probe and to make sure the root causes of any issues were uncovered and those practical solutions were addressed.