Choosing their first LMS was a streamlined and pain-free process for National Express; they chose Learning Pool’s Moodle-based offering due to the highly customisable user interface, powerful functionality and flexible delivery. They then just had to choose a partner. James Rutter explains what National Express looks for in a Learning Technologies supplier:
“We wanted a supplier that we could really partner, and build a relationship with, and we instantly got along with the team.”
National Express customised their bespoke LMS, tailoring the look and feel to suit their organisation’s branding and renamed the platform: ‘iLearn – Switch onto learning’. Learning Pool’s offering completely eliminated the challenge of multiple resources scattered across different areas. Learners are now able to log onto ‘iLearn’ and access the quick links they need on their homepage, saving time searching the catalogue to find their allocated training and offering a more seamless learning experience.
As this was National Express’ first LMS, the organisation needed an effective way of blending the new digital method to training delivery with their current L&D offering. A rich-media induction solution was chosen to educate staff on the use of the LMS and how it would work with their current training approach. They created an introductory video which is played the first time any learner accesses the platform, using screencast tutorials and rich visuals to demonstrate how the platform works and how they can leverage its powerful functionality.
Due to the dispersed nature of National Express’ coach drivers, the organisation was finding it difficult to train learners consistently, as they were having to take them away from daily operations to carry out face-to-face training. With their multi-device LMS, remotely managed staff are now able to complete e-learning courses, access resources and self-assessments online and in their own time using their smartphones.
