Case study
Simplifying compliance training with adaptive learning solutions
This global leader in enterprise IT solutions serves over 10,000 global customers, including 85% of the Forbes Global 50.
Key results
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Background
This global leader in enterprise IT solutions serves over 10,000 global customers, including 85% of the Forbes Global 50. With decades of innovation, the company has set the standard in service management, automation, and digital transformation. Operating in a highly regulated industry, they prioritize compliance excellence, ensuring employees remain informed and empowered in their roles.
Challenge
For one dedicated compliance team member, ensuring that compliance training aligns with company policies, culture, and evolving regulations is more than a checkbox exercise—it's a mission. This individual, a long-time company veteran, is responsible for overseeing training programs that are engaging, relevant, and adaptable to the organization’s needs.
“Employees don’t just need to complete training—they need to understand what’s relevant to their jobs,” they shared. With a fast-changing regulatory landscape and the need to keep content fresh, the organization sought a solution that could evolve alongside their business while minimizing the burden of manual updates.
Solution
This organization's compliance training journey has been closely tied to Learning Pool's solutions, which they have relied on for over a decade. The partnership has been instrumental in modernizing their compliance training program, making it more effective and efficient.
Key features of the Adaptive Compliance Courses have allowed the compliance team to:
- Stay Current: Regular touchpoints with their Learning Pool Customer Success Manager help monitor training progress, gather employee feedback, and implement improvements. Learning Pool’s updates ensure the organization stays ahead of local and international regulatory requirements.
- Customize with Ease: Using Adaptive Authoring, the compliance team can implement updates in less than a day—far faster than the industry average of 3-5 weeks. Flex Slides allow seamless customization to reflect company policies and culture.
- Engage Employees: By partnering with internal subject matter experts, the compliance team ensures training content is accurate and relevant. Employees consistently praise the courses, with new hires calling them “the best company training” they’ve experienced.
The organization delivers 13 compliance courses on a rolling two-year cycle. Adaptive Authoring enables real-time updates, ensuring policies, links, and guidance remain current. Unlike static video content, Learning Pool’s adaptive courses engage employees with realistic scenarios that reinforce key compliance behaviors.
The impact
With Learning Pool’s support, the organization has transformed its compliance training program into an engaging, dynamic, and efficient process:
- Efficiency Gains: Adaptive Authoring significantly reduces update times, saving weeks of effort with each course revision.
- Employee Engagement: Employees consistently praise the relevance and interactivity of the courses, reinforcing their understanding and compliance.
- Scalable Excellence: The organization can easily tailor training to meet regional and global requirements without additional production costs.
One compliance leader summed it up: “Every day is different; I never have a boring day.” Their approachable and straightforward style makes them a trusted resource for compliance across the organization.
About Simplifying compliance training with adaptive learning solutions
Use Cases
Compliance
Industry
Technology
Audience
10,000 customers
Location
Global
Products
