Case study
Transforming compliance at a leading healthcare provider
With nearly 100,000 employees, including clinicians, nurses, and non-clinical staff, the organization aims to ensure all employees understand their compliance obligations, enabling them to make informed, ethical decisions.
Key results
Record completion
Record effiency
Record engagement
Reduction in employee turnover
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Background
A health care provider based in the U.S. with a strong faith-based mission, this organization is committed to providing compassionate care and fostering the well-being of both patients and staff. With nearly 100,000 employees, including clinicians, nurses, and non-clinical staff, the organization aims to ensure all employees understand their compliance obligations, enabling them to make informed, ethical decisions.
Challenge
Historically, compliance training was viewed as a box to check, leading to declining participation and increasing instances of compliance violations. The training approach relied on static content, such as PowerPoint slides, that didn’t engage employees or provide actionable insights. As the organization grew, so did the challenge of reaching every employee with relevant, effective compliance training.
Commitment to change
When the Compliance Education Manager joined the organization in 2018, she was determined to elevate the importance of compliance across the entire workforce. The goal was to transform the compliance program from a necessary burden to an essential, value-driven part of the company’s culture. To accomplish this, the organization needed a new, innovative learning solution to engage employees and reduce compliance risk.
Solution
The organization turned to Learning Pool’s adaptive compliance courses to deliver a personalized learning experience. Unlike traditional training methods, the adaptive courses leverage adaptive technology and utilize branching or profiling questions to tailor training to each employee’s needs, ensuring that employees engage with the content that matters most to them.
The courses adapt in real time to the learner’s performance, offering targeted remediation when necessary. Gamification elements and scenario-based training reinforce concepts and ensure deeper understanding. These courses are designed to reduce training time while ensuring employees achieve full proficiency on all key topics.
The courses generate predictive insights and behavioral intelligence, illustrating areas of strength and opportunities for improvement, which helps organizations be more strategic and data-driven when it comes to remediation, future course rollouts, and program planning.
Key results
- Record completion rates: The organization achieved a remarkable 98% completion rate for compliance training, setting a new standard for participation across the workforce.
- Increased efficiency: Average training time per employee dropped from 60 minutes to just 31 minutes, thanks to the adaptive learning technology that tailored content to individual needs.
- Higher engagement: Employee engagement surveys showed a 87% positive response rate, consistent with increased engagement across the organization, which saw a 6.6% reduction in employee turnover over the last 12 months.
- Better understanding: HR reported fewer queries about conflicts of interest, indicating a deeper understanding of compliance concepts across the organization.
About Transforming compliance at a leading healthcare provider
Use Cases
Compliance
Industry
Healthcare
Audience
Compliance
Location
North America
Products
