UniSuper

Helping UniSuper to build its business resilience capability

UniSuper is an Australian superannuation fund based in Melbourne that provides superannuation services to employees of Australia's higher education and research sector.

Challenge

UniSuper came to HT2 Labs (now part of Learning Pool) as it began its journey to build its business resilience capability. Up until 2018, their compliance learning initiatives tended to be viewed as more of a ‘checkbox’ activity rather than an engaging learning program that produces meaningful data.

Before investing in large scale data risk capability initiatives, their digital learning team set about establishing an organizational knowledge and confidence baseline in the following areas:

1. Business Continuity
2. Crisis Management
3. IT Disaster Recovery
4. Emergency Management
5. LMS-Free Learning

Sector
What we did
Download this case study as a PDF

Solution

UniSuper’s subject matter experts came together to help automate course delivery over a 10-week period, providing coverage against the proficiencies targeted by UniSuper, as well as to reflect and address known behavioral and non-compliance issues.

Building an xAPI data model, UniSuper then went on to gather xAPI data on training effectiveness, participation rates, success rates, responses, completion statistics and employee confidence, across a number of operational risks including:

1. Detecting an email scan
2. Knowing what to do in an emergency evacuation
3. Detecting a malware threat

An interactive scenario then correlated confidence with explicit knowledge. Before and after the 10-week period the confidence of participants was self-assessed in order to assess the program’s efficiency in addressing key psychological dimensions.

Results

Working closely with subject matter experts, UniSuper were able to design and deliver an adaptive Micro Learning program on Business Resilience where participants were required to complete a set of multiple choice questions, short text flections and self-rate confidence score before and after each module.

Digital postcards were used to drive engagement with this subscription-based learning campaign and weekly xAPI data was provided and then used to provide more efficient delivery of the program in the future.

Following the project, self-rated confidence scores in the challenges presented increased from by 24% to a total of 92%.

Make an enquiry
Get in touch to find out how we can help

Find the best solution

  • Your details
  • Organisation
  • Enquiry




Do you currently use an LMS?
YesNo

How many employees require elearning?










Learning Pool needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, check out our Privacy Policy.


Success!
One of our team will respond back to you in the next few hours.
Read how we helped A.G. Barr create an award-winning LMS here.

Speak to our sales team


Our team of skilled learning professionals will respond to you as soon as possible.


Contact Information
Kevin Keating
UK Sales Manager
Nicole Kastner
US Sales Manager