How OnScreen Guidance transforms Oracle applications in real-time: Key takeaways from CloudWorld

Introduction

Oracle CloudWorld brought together industry leaders, innovators, and tech professionals to explore the latest advancements in Oracle applications. Among the highlights were the conversations we had with attendees, many of whom shared their ongoing struggles with onboarding, training, and process documentation in Oracle environments. These common pain points have significant impacts on productivity and efficiency. Fortunately, OnScreen Guidance is addressing these issues head-on with real-time, in-app guidance that transforms the way users interact with Oracle systems. In this blog, we’ll explore the key adoption challenges discussed at CloudWorld and how OnScreen Guidance provides a cutting-edge solution. For those eager to learn more, we also invite you to join our upcoming webinar for a deep dive into these solutions.

As sponsors at Oracle CloudWorld, the Learning Pool booth was busy, providing us with a great opportunity to show how OnScreen Guidance addresses Oracle users’ pain points firsthand. The feedback was clear: manual process documentation, forgotten onboarding, and inefficient training are major challenges. These issues not only slow down productivity but also create barriers to user adoption, especially in dynamic environments.

One standout moment was hearing how large organizations struggle to streamline Oracle processes for their users—despite the power and versatility of the Oracle platform. This is where OnScreen Guidance steps in, providing real-time support within Oracle applications to ensure users can navigate complex processes easily and effectively.

What Oracle users revealed as their main hurdles at CloudWorld

1. Outdated process documentation: Many users expressed frustration with relying on external guides and outdated manuals, which slow down workflows and increase the likelihood of mistakes.
2. Ineffective onboarding: Initial training programs often fail to stick, leaving users to forget important processes soon after onboarding. This gap in knowledge leads to inefficiencies and a heavier reliance on help desks for routine support.
3. Training gaps: Traditional training methods, like classroom sessions or online modules, don’t always translate into practical skills. Without immediate application, knowledge fades quickly, resulting in wasted time, resources, and underutilized systems.

How OnScreen Guidance solves these challenges

OnScreen Guidance’s in-app navigation seamlessly integrates with Oracle applications, addressing the top challenges shared by CloudWorld attendees. Here’s how:

Real-time, embedded guidance

OnScreen Guidance offers step-by-step guidance within the Oracle interface, helping users complete tasks without switching between screens or consulting external documentation. This reduces errors and confusion while ensuring users have the resources they need exactly when they need them.

On-demand training and support

Instead of relying on static, outdated training materials, OnScreen Guidance provides dynamic guidance that evolves with your Oracle system updates. Users can follow clear, concise instructions directly within the platform, reinforcing learning as they work through daily tasks. This continuous learning model minimizes the impact of forgotten training and keeps users up to date.

Penske case study

Penske is a shining example of how OnScreen Guidance is revolutionizing the Oracle user experience. By implementing OnScreen Guidance, Penske significantly reduced onboarding times and errors in complex workflows. With real-time guidance available to all users, their team operates more efficiently, with less reliance on external documentation and help desk support.

Join our webinar & closing thoughts: Unlock Oracle efficiency with OnScreen Guidance

Interested in learning more about how OnScreen Guidance can transform your Oracle processes? Join our upcoming webinar for an exclusive live demo of OnScreen Guidance’s real-time, in-app guidance in action. You’ll see firsthand how organizations like Penske are using OnScreen Guidance to simplify complex Oracle workflows, reduce errors, and accelerate user adoption.

Highlights:

• A detailed walkthrough of OnScreen Guidance’s in-app guidance
• A live demonstration on how to streamline Oracle workflows
• Insights from Penske on their success with OnScreen Guidance
• Q&A session with our experts to answer your specific questions

This is your opportunity to discover how OnScreen Guidance can revolutionize your Oracle application experience. Register for our webinar to learn more about our solutions, or schedule a personalized demo to see how OnScreen Guidance can address your unique organizational challenges. Don’t miss out—bring your Oracle processes into the future with OnScreen Guidance.

Stay ahead of the curve by bringing efficiency, accuracy, and productivity to your Oracle processes with OnScreen Guidance.

FAQs:

How does OnScreen Guidance help Oracle users overcome onboarding challenges?

OnScreen Guidance provides real-time, in-app guidance, enabling Oracle users to learn while performing tasks. This eliminates the reliance on external documentation or repetitive onboarding sessions, ensuring users retain and apply knowledge more effectively.

What are the main challenges Oracle users face as discussed at CloudWorld?

At CloudWorld, the main challenges identified were outdated process documentation, ineffective onboarding, and gaps in training that hinder productivity and user adoption.

How does OnScreen Guidance address outdated or incomplete Oracle documentation?

OnScreen Guidance integrates directly with Oracle, offering step-by-step guidance within the application. This real-time support reduces the need for outdated manuals or external reference documents, streamlining workflows and reducing errors.

How does OnScreen Guidance’s in-app guidance improve Oracle user training?

OnScreen Guidance replaces static training materials with dynamic, embedded guidance that adapts as Oracle systems are updated. This real-time training ensures users are continuously supported and up to date with new processes, improving overall efficiency.

How has Penske benefited from using OnScreen Guidance with Oracle?

Penske significantly reduced onboarding times and errors by implementing OnScreen Guidance’s real-time in-app support. Their team now operates more efficiently with less reliance on external documentation and help desk support.