Learning Pool recruits Chief Commercial Officer from Experian

Learning Pool, has pulled off a major coup by appointing Duncan Shores, former Director of Operations at Experian, to lead its Commercial team.

Duncan has a wealth of related experience and was until recently responsible for all operational functions supporting the UK&I Go To Market B2B sales and pre-sales consulting teams at Experian.

Prior to this, Duncan held senior sales leadership roles at both Experian and Oracle Corporation.

Paul McElvaney, Learning Pool co-founder and CEO, said Duncan’s expertise will help the company achieve its ambitious growth targets. “The fact that someone with his knowledge and experience has committed to Learning Pool is a real boost for the company and an endorsement of what we’re trying to achieve.”

He continued, “I’m confident Duncan will be a great asset and I’ve no doubt that he will guide the team to deliver excellence to our customers; especially as we roll out our roadmap of AI technology for learning in the months ahead.”

Learning Pool believes better informed people power the most effective businesses and provides online learning services, working in partnership with clients to help transform internal training.

“Learning Pool is a fantastic business,” said Duncan. “And I jumped at the chance to help Paul and the team accelerate their already strong growth. The combination of outstanding customer service, an exciting innovation philosophy and the collaboration across our people and customers is what makes the company unique in the Learning market.

I’ve long been interested in the fields of personal and professional development, so to be given the chance to be a part of something I believe in is what makes this opportunity so special.”

This appointment will support Learning Pool’s commitment to build on its superior customer service for their 1.8 million learners and support the delivery of innovative and creative learning solutions for the 500+ organisations it supports globally.At Learning Pool, we’ve got a fresh approach to partnering with our customers. One that makes a real difference with a 98% customer satisfaction rate. We are a full service online training provider, offering courses, tools, and content creation to over 500 organisations and 1.8 million learners.

With the largest and most flexible catalogue of content on the market we deliver a highly customised learning experience, at a fraction of the cost of a bespoke project.

We support organisations globally with their training blend, including personalised learning, gamification and AI driven performance support.

Learning Pool has recently been awarded the Gold Investors in People, been listed in the Sunday Times Best Companies to work for and received the Customer Focus Award at the Institute of Customer Service.

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