Soapy Joe’s car wash is a family-owned and operated business with 13 car washes in San Diego County, California. Soapy Joe’s is dedicated to providing quality service, customer satisfaction and eco-friendly technology – all at a great value. With multiple locations that offer convenient hours, fast express service and premium upgrades, Soapy Joe’s has developed member-focused ‘Steps of Service’ to reinforce their emphasis on exceptional customer service across all locations.
Soapy Joe’s operates a monthly membership club that gives customers access to all its locations. A key goal for the business was for employees to increase these memberships on-site. As a rapidly growing company with a strong focus on customer satisfaction, brand awareness and up-selling, Soapy Joe’s commissioned Learning Pool to create a series of engaging and fun, yet informative bespoke elearning modules. The content is to focus on the company’s ‘Steps of Service’, as well as provide knowledge about the membership offerings to increase sales.
Helping employees live the Soapy Joe’s values, Learning Pool created seven short bespoke elearning modules to inform them of the ‘Steps of Service’. With a playful, scenario-led approach, learners are taken through example customer conservations to help guide their approach in dealing with challenging situations. The modules also include short animations to engage and retain the interest of the learner, bringing the content to life.
Having recently placed on the Training Industry 2020 list of ‘Top 20 Companies for Custom Content Development’, Learning Pool was chosen for its ability to leverage and implement corporate best practices, to provide thought leadership and support business strategy, as well as for its subject matter expertise.
About Learning Pool
At Learning Pool, we help clients deliver exceptional performance with pioneering online learning platforms, creative content and powerful analytics. We have a fresh approach to partnering with our customers; one that makes a real difference with a 98% client recommendation rate.
Learning Pool is a full-service online training provider, offering courses, tools, and content creation to over 1,100 organizations and 5.1 million learners around the world. Our team has grown to 260 colleagues across our eight global offices.
We also won a vast array of awards, including Gold for Innovation at the most recent Learning Technologies Awards, Gold at the International CSR Awards for our commitment to being a responsible business and scooped Gold for Customer Service Success at the 2020 Stevie® Awards. It’s not all about the awards though. We deliver on our promises and listen to customers, constantly looking at ways to improve and innovate, to delight clients and make sure Learning Pool is a fantastic place to work.
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