Support

Have a question? Get in touch with us

Mon-Sun: 8am-1am GMT (including bank holidays)

Self-service Support For Product Adminstrators

Learning Pool Academy Forum

The Learning Pool Academy is full of courses and resources that cover our entire product ecosystem.

As well as having social features that let you comment and interact with other users and Learning Pool staff, there are dedicated forums for each product.

Here you can share tips and tricks and ask specific questions relating to the products. You’ll find links to the forums on the Academy dashboard.

Access the Learning Pool Academy

Customer Portal

The Learning Pool customer portal is available for all of our customers. The portal allows you to:

  • Create a case which will be routed directly to our support desk
  • See a full history of all the cases that have been logged in the portal
  • View a list of all of your open cases, including those that have been logged by phone and email
  • Review all cases logged by you and also those logged by other people in your organization
  • See all cases closed in the last two months
  • View release notes that provide you with updates about new features
  • Have direct access to our Academy and Customer Charter
Register Your Learning Locker

There are a number of benefits to registering your locker, including extended Helpdesk Support from the core development team for 3 months from the date of registration. Register here.