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Customer support

24/7 support for admins & end users

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Self-service support for product administrators

Learning Pool Academy

Access theĀ Learning Pool Academy

Customers enjoy self-service training resources like:

  • Videos
  • Demos
  • Guides
  • Tips & Tricks
  • Webinars
  • Forums
  • Live chats and more!
Learning Pool Help Centre

Learning Pool’s self service portal is a compliment to our Academy that provides customers with:

  • Factual articles and resources about Learning Pool’s solutions
  • Self service information
  • Searchable knowledge base
  • Product descriptions and feature level information
Customer Portal

Access the Learning Pool Customer Portal

The customer portal is where our customers go to:

  • Create a case which will be routed directly to our support desk
  • See a full history of all the cases they have logged in the portal
  • View all of their open cases, including those logged by phone and email
  • Review all cases logged others in your organization
  • See all cases closed in the last two months
  • View release notes on new features
  • Have direct access to our Academy and Customer Charter and more!

Access Showcase

Showcase is our one-stop-shop for the latest with our off the shelf content, including:

  • Library and collection summaries
  • Lesson previews
  • Sample scripts and more!

Committed to customer success

All customers receive:

  • expert migration and implementation led by a dedicated project manager.
  • an assigned customer success manager as your ongoing point of contact.
  • an assigned customer account executive to manage the commercial relationship & future strategy.
  • end-user support 7 days a week, 24/7, 363 days per year.
  • unlimited administrator support from a dedicated help desk, including access to our customer success team.
  • an online customer portal to log and track cases.
  • access to our self-service training academy for videos, demos, guides, and more.


Learning Pool will always:

  • treat you with respect, be polite, and be helpful.
  • be honest with you when delivering our service.
  • make sure that our team are trained to give you the help that you need.
  • use plain language, without jargon, when answering your questions.
  • review our customer standards using our client satisfaction survey continuously.
  • use your feedback to improve our services.
  • have staff available to deal with your queries 24/7.

Got an employee performance challenge to solve?

Get in touch to discover how our portfolio of learning solutions can help

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