AI in L&D: Innovating with purpose to drive business impact

14 November 2025 Stefan Eger

L&D teams are facing unprecedented pressure. New skills are needed faster than ever, learning must reach more people, and expectations from both learners and stakeholders keep climbing — all while budgets stay tight and team sizes don’t grow.

At Learning Pool, we recognise this reality.  That’s why we’re not building AI tools for L&D just because everyone is talking about it. We’re focused on using AI in practical, meaningful ways that take work off your plate, speed up delivery, and give you the space to focus on what really matters: creating learning that makes a measurable impact.

And that commitment is making a difference. It’s why we’re recognised as a leader in AI across the digital learning space – including recent recognition from Fosway Group and a Bronze Stevie® Award for Technology Excellence in AI. We’re proud of the awards, but what matters most is what they represent – proof that purposeful innovation works.

Put simply, we’re innovating quickly in the places that make the biggest difference – so your learners, your business, and your team can get the impact they need, faster.

AI that removes work, not adds to it

Our product roadmap is guided by a simple philosophy: If the technology doesn’t reduce effort for L&D, it doesn’t ship.

Across our global customer base, learning teams tell us the same thing: “You’ve helped us get time back.”  From onboarding flows to compliance completions and blended programs, our AI-powered tools remove repetitive tasks so learning teams can focus on high-value work – designing engaging learning experiences, coaching leaders, aligning stakeholders, and shaping learning strategies that drive real business impact.

Stage 4

Meet the quiet hero: Automation (now supercharged with AI)

One of the most transformative and unique examples of this is our automation tool.

What started as a helpful workflow automation feature has become an essential asset for organisations running learning at global scale especially those without large instructional design or facilitation teams, or a complex ontology with many learning dependencies. 

Automation handles enrolment, follow-up and engagement tasks that normally eat into your week.

With both template and configurable workflows, L&D teams can:

  • Automate reminders and nudges
  • Schedule spaced practice and reinforcement
  • Trigger actions based on learner behaviour (for example, “send a follow-up if not completed in 7 days” or “enrol in level-two course once level one completed”)

But now, we’ve taken a major leap forward.

Stage 3

Automation now integrates with a Large Language Model (Claude AI)

This means you can:

  • Give individualised, personalised feedback to every learner automatically
  • Review reflections, tasks, and submissions without manual intervention
  • Deliver light-touch facilitation at scale in social learning programs

Instead of you spending hours reviewing responses, the system handles it. Instead of manually crafting encouragement messages, the system generates them. 

You get scale. Learners get a personalised experience. And you stay in control you create the prompts (with our support), define guardrails, and decide where human interaction matters most.

The benefit for our customers is simple

The benefits of AI and automation infographic

Customers consistently tell us this unlocks capacity they didn’t know they could reclaim. You don’t just complete a programme – you sustain behaviour change.

Built for today, ready for tomorrow

Our approach to AI innovation is grounded in:

  • Real customer challenges
  • Rapid iteration
  • Practical deployment live in your environment, not stuck in R&D

That’s why independent analysts and award panels are recognising us as an industry leader in AI for digital learning. We’re not experimenting we’re delivering. And we’re just getting started because the most valuable thing AI should give you is time.

If your L&D team is stretched, we can help

Learning moves fast. With Learning Pool, so can you.

If you’d like to see how automation and AI could help your team to deliver greater impact, we’d love to show you.

Get in touch today to speak to one of our experts or arrange a personalised demo


Stefan Eger, Learning Experience Architect

Stefan Eger is a Learning Experience Architect at Learning Pool, with over 16 years experience in Learning & Development. He is passionate about embedding robust learning strategies within organizations and observing their tangible positive impact on employees and managers.

Stefan continuously seeks out new methods and technologies to craft engaging and rewarding learning solutions that deliver measurable results and achieve key objectives. He thrives on creating experiences that not only resonate with learners but also drive demonstrable success.

 

 

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