How Lidl GB reduced shift manager training time by 58%

Lidl GB, one of the UK’s leading grocery chains, faced a challenge: delivering effective shift manager training during and after the 2020 lockdown. Traditionally delivered through time-consuming classroom workshops, the training needed a major overhaul to fit the realities of a fast-paced retail environment.

The challenge: Reduce training time without losing quality

With more than 935 stores and over 28,000 employees across Great Britain, Lidl needed a learning solution that reduced the time new shift managers spent away from their roles without compromising on the thoroughness or effectiveness of training.

Classroom workshops were costly, required scheduling in advance, and didn’t easily adapt to the sudden shift to remote working during the pandemic.

The solution: A blended learning approach designed for flexibility and impact

Partnering with Learning Pool, Lidl GB created a bespoke blended learning program combining online modules accessed via in-store tablets with practical, on-the-job activities and guided trainer support.

The program covered essential topics such as cash processes, loss prevention, KPIs, customer service, and more — all designed to guide new shift managers from learning to implementation and evaluation.

Results: Significant savings in training time and costs

• 58% reduction in learner seat time
• £55,000 saved in evaluation pilot costs
• £715,000 total savings projected across 13 regions

The program was rolled out to over 1,200 learners annually, delivering flexible, engaging training that fits seamlessly into their working day.

What Lidl GB’s approach means for retail learning leaders

This case study shows how smart, well-designed blended learning can reduce costs, boost engagement, and improve outcomes — all while supporting a large and distributed workforce.

Ready to see how Lidl GB reduced training time and costs, saving hundreds of thousands of pounds?

Watch the video and read the full Lidl GB case study to learn more about their innovative blended learning journey.