Challenge
At any given time, Compass Group’s learner population can range from 45,000 to 70,000 people varying from full-time to short-term contract employees. This disparity in levels of employment, as well as a wide variety in job roles – from hospitality managers to security guards – means that the L&D function at Compass Group is heavily relied upon and must encompass talent management, employee engagement and onboarding and induction.
In 2019, the company carried out an engagement survey that highlighted three core needs from its learners:
- Awareness – Knowing what learning was available
- Access – Being able to easily access the learning that was available
- Purpose – Understanding how to use the learning to secure another job (for contracted employees)
Reviewing their LMS provider, Compass Group’s L&D team decided they wanted a business model that allowed them to have all the elements of their existing platform – wrap-around tools and services, and future updates and innovations – all for one fixed price. This would enable them to innovate and grow with the platform continuously whilst offering a blended approach with instructor-led workshops alongside high levels of line manager involvement to support learners in finding their next roles