leonardo hotels

About

Leonardo Hotels (formerly Jurys Inn) is a hotel group operating across the UK and Ireland with over 230 hotels served by more than 4,000 employees.

Audience

4,000

Employees worldwide

Location

  • Globe icon Global
  • USA flag icon North America
  • Uk flag icon UK
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Background

Leonardo Hotels (formerly Jurys Inn) is a hotel group operating across the UK and Ireland with over 230 hotels served by more than 4,000 employees.

Challenge

To reduce employee turnover, Leonardo Hotels needed to improve the consistency of the training provided to new employees.

Like all hospitality providers, at Leonardo Hotels time is at a premium and their people are geographically dispersed at over 230 locations, working in a 24/7 business. The central HR team realized that their employee’s performance would be further enhanced if they had the tools to:

  1. Align learning and development to the corporate strategy
  2. Widen access to induction training and deliver this in a timely way
  3. Improve scheduling of face-to-face training and reduce costs
  4. Produce management information
  5. Give employees flexible options for learning at a time and in a manner that suited them

Traditional approaches to training didn’t always work and weren’t as cost-effective as they could be. What Jurys Inn needed was something that would shift the culture and attitudes towards learning in their organization and produce measurable outcomes quickly and improve consistency across the business.

Solution

Since July 2012, Leonardo Hotels has been working with Learning Pool. In that time, their Grow Online portal has evolved to become the go-to place for all things learning and development.

Employees are introduced to Grow Online before they even start their new job through the BELONG induction so that they get a great awareness of Jurys Inn’s culture, values and what their job entails.

This approach saves one day of face-to-face classroom training – time that can be spent meeting their new colleagues and asking questions prompted by their online modules. New starters arrive on Day 1 confident and knowledgeable about the business and ready to start making a real contribution.

Once on board at Jurys Inn, Grow Online continues to support new team members through their first six months and after that, the program becomes tailored to the specific needs of the end user depending on their role, skillset and their ambitions for future development.

Deployment

Leonardo Hotels is seeing some terrific results, with employee turnover amongst new staff reducing. This employee group is traditionally the hardest group to retain for many hotel chains.

By improving staff retention, Leonardo Hotels has been able to reduce recruitment expenditure and streamline training costs. Consequently, this is working to enhance company culture, build strong teams and improve service delivery.

Leonardo Hotels’ success has not gone unnoticed. The company was a finalist for a prestigious industry Catey award, was a finalist in the Training Journal’s TJ Awards and was awarded silver in the ‘Best LMS Implementation’ category in the E-Learning Age Awards.