Results and future
Learning Pool Platform has contributed to transforming the learning culture at National Express, which utilizes digital technology to focus on engaging and supporting their learners. Additionally, there has been a shift in behavioral change as staff have become more open to learning in their own time and realizing the benefits of using their own devices too.
The feedback generated from the new platform has been extremely positive: the platform has saved employees time by streamlining resources in one place and organised their approach to training as a whole. The L&D team now have plans in place to increase user reach to 100% and get all coach drivers on board using the platform for mandatory training this year.
Going forward National Express has plans to continue blending their approach to L&D, introducing more digital solutions and moving forward with learning technology and new innovations to fulfil the expectations of their learners.