RBH Management

RBH Management is the UK’s leading hotel management company, boasting a portfolio of over 45 hotels, operating across the hotel chain scale – from economy through to Upper Upscale and Luxury with a core presence in IGH, Marriott, and Hilton. RBH provides a complete in-house management solution and is committed to maximizing the performance and potential of each hotel.

Going beyond compliance

RBH’s reputation and culture set them apart, and results are delivered by an expert team of 90 hotel specialists. Having operated over 190 hotels, RBH is at the forefront of the hospitality industry in terms of global brand experience, hotel development, and technological advances.

RBH aims to make a difference by continually exploring ways to make their hotels better and to increase guest satisfaction through developing their people and operational excellence.

The team at RBH understood that learning and development platforms and training courses aren’t just for compliance  – they can do much more for an employee’s development and the business.

The team was ready to show how their Learning Pool Platform could help them go far beyond compliance and into improving staff well-being and more.

Significant learning impact

• The average user has achieved 13 Learning DNA badges, with the most being 22.
• Since 2019, average completions per learner increased from 6 to 14.
• In the RBH engagement survey, 96% of people agreed/strongly agreed when asked ‘Do you feel that we contribute positively to the Health & Well-being and Diversity & Inclusion of our people?’
• As of the end of 2022, RBH had 277 Mental Health Champions and First Aiders, more than five times the target of 48. 

• Platinum status in the Mental Health Charter – the first hospitality business to do so.
• The overall success of the health and well-being strategy is evidenced by ranking eighth in The Caterer’s Best Places to Work (May 2022) – an accreditation awarded based on employee surveys.
• By the end of 2022, over 50% of RBH hotels had achieved the bronze standard, nine hotels had achieved silver and two have recently been awarded gold.
• Excellent feedback on the program, including a suggestion from one property to introduce a platinum standard, demonstrating again commitment to continually evolve and develop.

Outstanding business results

• All RBH hotels and offices are involved in local schools and community projects and have each signed up to the Hoteliers’ Charter to promote hospitality careers.
• 100% of respondents in a recent employee survey said they thought the support they received through the RBH Employee Assistance Programme (EAP) and Mental Health Champions was either excellent or good.
• An improvement in portfolio 90-day retention rate (from 93% to 96%).
• Following the ‘Making guests happy’ HR Masterclass, hotels saw uplifts of as much as 10.6% in customer satisfaction after participating. 
• Over the last year, retention has improved by 4% in RBH offices, while improving by 6% in hotels. On average, this means RBH has been able to retain 124 employees throughout those 12 months. 
• Further research has indicated a 16% cost saving equivalent to 3 months’ salary (average £20,000 per annum) for team member roles. Overall, this has resulted in a total cost saving of £620,000 which has had a real positive impact on the business.