Recently released

AI Content

NEO theme

The modernized AI conversation UI features cleaner interfaces, updated visuals, and improved usability and navigation for a more natural, sleek, and efficient user experience.

AI Content

AI Conversations character selection

Users select a character for their conversation from a brief description to indicate the expected engagement style.

AI Content

AI Conversations give feedback feature

The optional 'Give Feedback' feature appears after user conversations, offering a quick channel for sharing thoughts with Learning Pool, which takes only 30 seconds to 2 minutes. This feature uses a star rating system to highlight priority areas for feedback, and users can easily opt-out with a single click at any time.

AI Content

AI Coach Memory

Maintains conversation continuity by remembering past sessions, creating a 'Current Goal' and 'Long-term History' to personalize the coaching experience. While it cannot recall every detail forever, it intelligently combines older summaries, preserving vital information for the user's ongoing development.

Authoring

Security improvements

Security updates and dependency patches applied. Keeps environments current and aligned with best practices.

Authoring

UI/UX improvements

Administrator and learner experiences have been enhanced through a series of fixes. Improvements include smoother language deletion and better User Management filter visibility for administrators, along with consistent display for learners, including reliable certificate previews and correct Hot Graphic pin positioning.

Authoring

Accessibility improvements

Accessibility is significantly improved. We fixed multiple issues (clarified form labels, used proper ARIA values, and improved screen reader narration for the magazine menu and Flipcard). Text-to-Speech now handles non-alphanumeric characters in titles, and the Brightcove component correctly sets captions based on course language.

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Care Certificate 16 (Care Certificates)

New lesson: Awareness of Learning Disability and Autism.

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Adult Social Care

Updated collection: First half of collection updated and graphically refreshed. 

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Adult Social Care

Updated lessons: First half of collection updated and graphically refreshed. 

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Food Safety Levels 1, 2 and 3 (Food Safety)

Updated lessons that provide a fundamental base of knowledge for all in your organization who come into contact with food.

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Life Transitions 6-part suite (Health and Wellness)

6 new linked lessons on Life Transitions - What they are, how they affect us, and how we can support ourselves and others through challenging times, including experiences of grief.

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Customer issues

Numerous issues with lessons that had been reported by customers have been fixed and released. 

Coming Fall 2025

AI Content

‘Give feedback’ feature (NEO theme and AI Assess)

The optional 'Give feedback' feature, related to the new UI refresh (NEO theme) and AI Assess for end users to give feedback about NEO and AI Assess via a star-rating system. This feature is optional and users can easily opt-out with a single click at any time.

AI Content

Audio transcription glossary

Added to the Admin Portal to proactively manage and define post-correction rules for specific terminology and brand names. For example, ensuring "England and Focus" is correctly transcribed as "Engel & Völkers."

AI Content

TARS API endpoints for validation

The TARS translation pipeline is being upgraded with new GPT-powered API endpoints. This will improve translation quality by adding robust, programmatic validation for accuracy, tone, and structure. It offers batch or on-demand validation, providing structured feedback on consistency, placeholder integrity, and precise tone/terminology alignment.

Authoring

Product filtering improvements

A new dropdown filter will be added above the existing filter search boxes on the Product Management > Manage Courses page. This filter, offering "All" and existing product types (excluding Plugins), will allow users to limit search results and specifically view LP Collections, supporting a forthcoming change in OTS content pricing.

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Adult Social Care

A fully updated and graphically refreshed version of our Adult Social Care Collection.

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Communication in Adult Care

New lesson for the Adult Social Care collection. Teaches how to enhance communication skills to overcome barriers.

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Financial Services

Ongoing monthly updates of lessons in 4 collections - Specialist Compliance; CASS; FCA Regulation; and Insurance In Practice.

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Age Restricted Sales and Age Verification (Retail)

The law, new technologies, and best practices for managing age-restricted sales.

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Care Certificates

A fully updated version of our Care Certificates Collection.

Winter 25/26 release

AI Content

AI Conversations reporting

Extend reporting capabilities based on feedback.

Implementing relevant feedback from the initial reporting release.

AI Content

Sustaining engineering

Strengthening security across the platform and continuous improvement on stability.

AI Content

NEO theme fixes and improvements

Continuous improvement of the AI Conversations UI refresh (NEO theme).

AI Content

Translation engine settings per tenant

Tenant-based settings to support the Translation engine. This is work is supplementary to the TARS API endpoints for validation.

Authoring

Sustaining engineering

Strengthening security across the platform and continuous improvement on stability.

Authoring

General improvements

General improvements on UX/UI and accessibility.

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Generative AI

A new collection to help learners' essential skills and confidence in using AI tools effectively and responsibly in the workplace.

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Safeguarding

A fully updated version of our Safeguarding Collection.

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Martyn's Law

A new lesson for the Health & Safety (UK) collections, addressing the 'Terrorism (Protection of Premises) Act 2025', also commonly referred to as Martyn’s Law.

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Cyber Security

A fully updated version of our Cyber Security Collection.

Future releases

AI Content

AI Conversations reporting improvement

Implementing relevant feedback from the initial reporting release.

AI Content

AI Assess reporting

 Data from AI Assess made accessible to users via Admin Portal.

AI Content

AI Conversations video avatar discovery

Discovery phase to incorporate video avatars in AI Conversations.

Authoring

Supporting end-of-life

Refining all outstanding issues in preparation for the ADAPT sunset.

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EDI

A reworked version of our EDI collection that includes audience-specific pathways and a variety of content formats including bite-sized modules, checklists, audio.

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Mental Health in the Workplace

Reworked lessons and new lessons to bring this collection up to date.