Customer service success for Learning Pool with double Gold Stevie Awards win
February 2, 2021
Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service.
With a 98% customer recommendation rate, Learning Pool’s customer service efforts have been recognized with a Gold award win in the Customer Service Department of the Year – All Other Industries and Customer Service Success – Business Service Industries categories.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs. These include the prestigious American Business Awards® and International Business Awards®.
Now in its 15th year, more than 2,300 nominations from organizations of all sizes and industries, across 51 nations, were considered in this year’s Sales and Customer Service program. Winners were determined by the average scores of more than 160 professionals worldwide. Winning organizations will be recognized during a virtual awards ceremony on 14 April.
“This is the second year running our customer service efforts have been certified as Gold by the Stevie Awards,” says Head of Customer Engagement, Kerry Knight. “This comes after a particularly challenging year in light of the COVID-19 pandemic which saw all staff – including Learning Consultants and the Customer Engagement team – move to remote working. This achievement is a testament to the Learning Pool ethos which enabled us to continue to expand whilst serving our clients exactly as we would under usual circumstances.”
This double Gold award win follows Learning Pool’s fourth acquisition in as many years – that of Colorado-based LMS specialists, Remote Learner. The deal saw colleague numbers increase to over 260 across the company’s seven offices. In the last 18 months, Learning Pool’s Customer Engagement team grew by 65% and its call center hours have increased to offer almost 24-hour coverage to help cater to North American and international customers.
“Attaining a Gold win for Customer Service Success for the second year running, with the addition of the Customer Service Department of the Year accolade for 2021, is an outstanding achievement. It illustrates Learning Pool’s top priorities- to hire the best in breed & to provide world-class service to its customers!” says VP of North America, Sharon Claffey Kaliouby. “It truly solidifies our efforts to expand our customer outreach here in the US by offering end-user support to all our North American (and wider) clients.”
You can find out more about the Stevies Awards and its programs here.
About Learning Pool
At Learning Pool, we help clients deliver exceptional performance with pioneering online learning platforms, creative content and powerful analytics. We have a fresh approach to partnering with our customers; one that makes a real difference with a 98% client recommendation rate.
Learning Pool is a full-service online training provider, offering courses, tools, and content creation to over 1100 organizations and 5.1 million learners around the world. Annual revenue growth increased 34% last year and our team has grown to 260 colleagues across our seven global offices.
In the last year, we featured on 14 eLearning Industry lists for excellence in learning platforms and content creation and achieved a double-award win at the most recent Brandon Hall Excellence Awards, including Gold for Best Advance in Technology Innovation for the Remote Workforce. We moved to a Core Challenger whilst maintaining our overall Lower Total Cost of Ownership on the 2021 Fosway 9-Grid. And achieved a double Gold win in the Sales and Customer Service program at the Stevie Awards 2021.
It’s not all about the awards though. We deliver on our promises and listen to customers, constantly looking at ways to improve and innovate, to delight clients and make sure Learning Pool is a fantastic place to work.
Got a learning problem to solve?
Get in touch to discover how we can help
