Gold success for Learning Pool at 2022 Stevie® Awards for Sales and Customer Service

Globally recognized Learning Pool is thrilled to have achieved success at the 2022 Stevie® Awards for Sales and Customer Service, scooping Gold for ‘Front-line Customer Service Team of the Year – Business Service Industries’.

For more than a decade, we’ve retained a customer recommendation rate of 98%. In recent years, we have expanded our Customer Success and Support teams to deliver 24-hour assistance to our global customers. We’re delighted these efforts to maintain an exceptional level of customer service have been recognized with a Gold win for ‘Front-line Customer Service Team of the Year’ at the Stevie® Awards for Sales and Customer Service 2022. 

The Sales and Customer Service program at the Stevie® Awards are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie® Awards organizes eight of the world’s leading business awards programs. These include the prestigious American Business Awards® and International Business Awards®. 

This year’s Sales and Customer Service award program received more than 2,300 nominations from organizations of all sizes across a variety of industries and 51 nations. The 2022 winners of the Stevie® Awards for Sales and Customer Service were determined by the average scores of more than 150 professionals worldwide who made up eight specialized judging committees. Gold, Silver and Bronze winners are to be celebrated during a virtual ceremony on Wednesday 11th May 2022. 

“The nominations we received for the 2022 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations during the COVID-19 pandemic,” said Stevie® Awards President, Maggie Gallagher Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year’s winners for their continued success.”

For three consecutive years, we have been certified as Gold for customer service by the Stevie® Awards. Last year, we achieved a double Gold win for ‘Customer Service Success – Business Service Industries’ and ‘Customer Service Department of the Year – All Other Industries’. 

This year, judges of the Stevie® Awards for Sales and Customer Service commended our ability to maintain world-class customer service whilst delivering an impressive growth strategy. Most recently, we acquired New York-based True Office Learning which brought our employee count to more than 400. 

Learning Pool’s Head of UK Account Management, Tracey Dunn said: Following a number of acquisitions in recent years, Learning Pool now operates at a truly global level. We’ve extended our operations and engagement model in order to service every one of our customers in a truly satisfactory way and have their back. This acknowledgment from the Stevie® Awards for Sales and Customer Service is a testament to that and the hard work of the teams involved.”

Learning Pool was also awarded a Bronze award for ‘Customer Service Department of the Year’. 

Learn more about the Stevie® Awards for Sales and Customer Service and its 2022 winners here.

 

About Learning Pool

Learning Pool empowers workplaces to deliver extraordinary learning outcomes with its comprehensive suite of innovative technologies. Supporting the evolving ambition of more than 1,400 businesses investing in learning experiences for over 5 million global learners, Learning Pool’s suite provides everything needed to build, manage, and deliver workplace learning.

The company offers an unparalleled customer experience, delivered by more than 400 expert colleagues based in the UK and USA, working to bring each customer’s unique vision for learning and development to life.

In the last year, it has featured on 17 eLearning Industry lists for excellence in its field, received Gold at the 2021 Brandon Hall Excellence Awards, for Best Advance in Learning Technology Implementation and double Gold in the Stevie Awards for Outstanding Customer Service. 

Recognized as a Strategic Leader in the Fosway 9-Grid™ for Digital Learning, wherever you find ambitious workplaces investing in their people, you’ll find Learning Pool.

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