Foundation Skills elearning Catalogue

A comprehensive collection of elearning focused on the key skills needed by employees in any industry
No obligation, seven day access

The best learning experience is built on solid foundations

That’s why we created our Foundation Skills catalogue. Whether it’s your first step into e-learning or growing your existing portfolio, this catalogue offers an incredible breadth of workplace skills knowledge and guides learners along their quickest path to competence

 

 

Our fully CPD-accredited content delivers engaging and effective learning that is both memorable and transferable

Adapt-able

Built in Adapt, our leading-edge authoring tool, the content is fully editable. You can add your branding, change the images, edit colors and fonts, reference internal policies, emphasise your messages and make it truly your own

Engaging

We know that for learning to become knowledge it needs to be engaging so we ensure that all our courses are relevant and focused. With responsive design, our content will also work wherever and whenever you need it; across mobile, tablet and PC

Evolving

Keeping pace with change can be difficult which is why Learning Pool are constantly reviewing and updating our catalogues so you don’t have to. And when our catalogues grow and new modules are released, you can access them straight away, for free!

Foundation Skills Catalogue modules

our catalogue continually improves and grows to ensure you have the modules you need
A Guide to Reasonable Adjustments

Overview

Did you know that failing to make reasonable adjustments for disabled people could mean that you are acting unlawfully? This could result in a court case, a fine and negative publicity for your business. This short e-learning guide explains when and why adjustments are sometimes necessary (and why they’re sometimes not). It also helps you to provide the best possible service to customers with disabilities, and at the same time ensure that your business is fully compliant with the latest legislation

Agile Working

Overview

Agile working is becoming a common feature of the modern workplace, with professionals increasingly undertaking much of their work away from the traditional confines of the office. This e-learning module demonstrates how agile working can reduce costs, improve productivity and provide employees with a better work-life balance

Agile Working for Managers

Overview

This module has been designed to guide management personnel through the introduction of agile team working. Case studies and practical scenarios are included to bring the learning to life and to help put key concepts into action. We look at the benefits of agile working as well as the potential pitfalls and underline the importance of setting clear goals and objectives for your newly decentralised team

Chairing a Disciplinary Meeting

Overview

This Core Skills module serves as a best practice guide to chairing a disciplinary meeting. You’ll learn how a hearing fits into the broader formal disciplinary procedure and, by the end of the course, will be able to manage a hearing effectively and apply the appropriate sanctions where necessary. This comprehensive module covers everything from the varying roles of the meeting participants through to reaching and delivering your decision. An example of a disciplinary toolkit is also included as a download

Change Management: Introduction

Overview

Part one in a series of four modules on the subject of change management, this title serves as an introduction to organizational change and how it is best navigated from a managerial perspective. The concept of workplace change and the common reasons behind it are examined using established models and we look at the effect that organizational culture can have on the change process

Change Management: Change and People

Overview

The second module in our Change Management series looks at the impact that change can have on the individuals within an organization. We look at the different ways in which employees engage with change and examine the motivation behind these behaviours. The module also identifies four key ‘change roles’ which individuals can adopt to help facilitate the process and features regular knowledge checks designed to properly test the learner’s understanding

Change Management: The Change Process

Overview

This is the third of four modules on the subject of change management and is focused on the change process itself. Each stage is examined; from seeing the need for change, through initiating the change and then fostering involvement and commitment. We explore how to create and communicate a compelling vision and how to use a participative approach to engage and involve your colleagues

Change Management: Change Tools

Overview

The fourth and final module of our Change Management suite: Change Tools is a useful overview of the different models and theories at the disposal of the modern manager

Coaching

Overview

Coaching is a critical leadership skill and, when used effectively, it can be the difference between acceptable and exemplary levels of performance. This comprehensive module serves as a toolkit, enabling you as a manager to coax the best out of your team. The Coaching unit will enable you to describe the purpose and benefits of coaching, identify the needs of the people you are coaching, deliver effective coaching and give and receive effective feedback. Practical case studies and interactive exercises keep you engaged throughout

Completing an Application Form Successfully

Overview

A job application is not simply a matter of providing information to a potential employer, it is essentially an opportunity for you to persuade an employer you are the person they are looking for. This module explains the various sections of a job application in more detail and gives you plenty of useful hints and tips along the way

Conference Call Etiquette

Overview

Attending a phone or video conference call is just like attending any other meeting but there are additional challenges you may face as both attendee or facilitator. This module covers conference and video call best practice for attendees as well as strategies for effectively leading these types of meeting

Conflict Resolution

Overview

Conflict is an almost inevitable ingredient in any workplace but it can sometimes be regarded as a good thing; particularly when it shows that people are engaged and committed to driving positive change. The most effective and efficient workplaces are not necessarily those where conflict doesn’t arise but where conflict is handled constructively. This module looks at the causes and types of conflict that can arise in the workplace, demonstrates best practice approaches to resolving issues and shows everyday measures that can help prevent disharmony

Control of Substances Hazardous to Health: COSHH

Overview

Exposure to hazardous substances at work is a serious health risk for many workers and the UK COSHH Regulations were introduced in 2002 to ensure that all businesses are aware of their responsibilities in protecting their employees from risk. COSHH applies to almost all substances in the workplace which are known to be toxic, harmful or irritant. This module helps you to understand the legal regulations and identify workers who may be at risk as well as providing useful tips and advice for reducing the risk of accidents. Also included is a five-step process that demonstrates how to ensure your business remains COSHH-compliant

Criminal Finances Act 2017

Overview

This module delivers an overview of what the Criminal Finances Act is and what it helps to achieve. It covers the offences introduced by the Act and how an organization can avoid committing tax evasion. Finally, it covers unexplained Wealth Orders and how the Act has changed the Suspicious Activity Report (SAR) regime

Cyber Crime

Overview

Cyber crime is an offence which is committed, in full or in part, via a computer, network or other computer-enabled device. This module is the first of two Learning Pool titles about online crime, security and protection which look at both the types and root causes of cyber crime throughout the UK

Cyber Security

Overview

Cyber Security is the second of Learning Pool’s two modules about online crime, security and protection. It looks at how you can protect yourself from online threat and examines password security, safe clicking and firewalls . We also look at what action to take if you are a victim of cyber crime and the support that is available for those affected

Data Protection Awareness

Overview

All organizations hold and process personal data on their staff, clients and/or suppliers and the 1998 Data Protection Act seeks to regulate how this information is handled. A data breach can result in the public losing trust in your organization, while the Information Commissioner’s Office can impose a maximum fine of £2 million (or 2% of a company’s global annual turnover) for serious violations.
This module outlines the requirements of the Data Protection Act and explains what you and your business need to do to comply with the legislation; using interactive case studies to consider the eight principles of data protection

Dignity at Work

Overview

Bullying and harassment in the workplace can, in addition to creating an unhappy and unproductive environment, carry legal implications for employers. Our Dignity at Work module demonstrates how managers can help create a positive working environment in which everyone is treated with dignity and respect. We examine the factors which contribute to team culture and outline the differences between firm management, healthy conflict and bullying. Employee rights are covered, as are dealing with a complaint and how to conduct both a formal and informal enquiry

Display Screen Equipment

Overview

Surveys of office workers, conducted by the Health and Safety Executive, have revealed that many employees experience pain and discomfort following extended periods of working with display screen equipment (DSE). This can result in long-term health issues and the loss of a significant number of working days each year. Our e-learning module is designed to give the learner a thorough overview of good DSE practice; instructing them as to how to set up their workstation and adjust their immediate environment to minimise the risk of injury and distress

Driving Safety

Overview

The road safety problems associated with people driving for business are high; this group are a third more likely to have a collision than private drivers and road accidents are the biggest cause of work-related accidental death, killing more than 800 people in the UK each year. The Driving Safety module outlines the risks and responsibilities of the business driver, including practical hints and tips on staying safe., and also looks at the structure and content of a typical corporate motor policy

Drug and Alcohol Awareness

Overview

An estimated 2 million people in the UK have an addiction to some form of substance and it’s estimated that alcohol alone costs the country £21 billion in healthcare and lost productivity. This module aims to raise awareness of drugs and alcohol; looking at the recommended guidelines for alcohol consumption, some useful tips for cutting back and examining the more common drug types, their side effects and symptoms. We also provide sources of support for individuals and employers, including a guide to spotting the early warning signs of substance misuse

Effective Writing

Overview

Many business people would not put being able to write well at the top of their key skills list and yet writing is still the primary communication medium in most organizations. Being able to write effectively saves time, effort and frustration. Over the course of this module, the learner is shown how to write effective letters, briefs and emails and comes to understand the power that good writing has to persuade and influence others. We cover topics including clarity, structure, punctuation and etiquette and look at which situations might best suit a letter, an email or a phone call

Effective Minute Writing

Overview

This module looks at how you can write good minutes for your meetings in an easy-to-read style; describing how agendas and minutes are related and demonstrating appropriate formats and templates. The module can be used in conjunction with the modules on Meeting Skills and Effective Writing which can also be found in the Learning Pool Foundation Skills range

Email Stress

Overview

Email has changed the way that we do business, but lately we’ve been hearing more about the problems of email stress and overcrowded inboxes. This module explores aspects of email stress and offers practical advice to help you use email more effectively. Upon completion of the course, the learner will have the confidence to manage email more effectively; reducing their own stress levels and more widely across their colleagues

Emergency Planning

Overview

The Civil Contingencies Act defines an emergency as an event or situation which could cause serious damage to human welfare; including the environment, war or terrorism which threatens the security of the UK. It’s a classification that can take in everything from floods and gas leaks to a flu pandemic but it’s clear that a well-organized business should have a broad plan in place should such situations occur. The module looks at how business continuity management (BCM) helps to ensure that an organization’s core services are best maintained during an emergency or incident

Emotional Intelligence

Overview

Emotional intelligence (EI) is the ability of individuals to recognise their own and others’ emotions, to discriminate between different feelings and to use this information to guide thinking and actions. Studies have shown that people with high levels of emotional intelligence have greater mental health, exemplary job performance and more potent leadership skills. By the end of our Emotional Intelligence module, the learner understands how good EI can increase their self-awareness, help them to work better with others and improve their professional performance

Equality in the Workplace

Overview

Every forward-thinking organization now aims to be a good employer and to be a business that delivers accessible and high-quality customer service. This includes ensuring equality of access and tackling unfair discrimination in the workplace in line with statutory obligations under the Equality Act 2010. This module guides both employees and managers through their responsibilities; identifying protected characteristics, highlighting key concepts of discrimination and underlining the benefits of equality. Advice is given on areas such as using respectful language and avoiding making assumptions with the module featuring several real-life case studies and an accompanying knowledge check

Facilitation Skills

Overview

Facilitation is the term that used to describe tasks that are assisted or any activity which makes tasks for others easy and it’s become a key feature and skillset of the modern workplace. The competent facilitator guides a group through a process, keeping things on track to achieve the agreed objective. The Facilitation Skills module helps develop these skills which include identifying when facilitation is appropriate, developing working agreements and managing the dynamics of a group discussion

Fire Safety

Overview

Every year, the fire service attends hundreds of thousands of fires with a significant proportion occuring in the workplace. The threat to safety is obvious, and both employers and staff have legal responsibilities to ensure that procedures are followed and all due care is taken. Our module, set in a typical office environment, is designed to provide a detailed overview of good fire safety practice operates. We look at identifying potential risks, what to do in the event of a blaze and how to use different types of fire-fighting equipment. The Fire Safety module also includes practical case-studies and a key knowledge check

Fraud Prevention

Overview

Recent studies have revealed that UK businesses lose over £98 billion each year to fraud and it’s a danger that every organization should take steps to guard against. Managers need to ensure that controls are in place whilst employees should be made aware of the warning signs of fraud. The Fraud Prevention module provides an introduction to the topic and a look at the different types of fraud before going on to examine bribery, corruption and money laundering in more detail. We’ve also included a best practice guide for employees who suspect wrongdoing

General Data Protection Regulations (GDPR)

Overview

This suite of bite-sized e-learning modules, designed to introduce the learner to the new General Data Protection Regulations (GDPR), is made up of the following titles: ‘What is GDPR?’, ‘Data Handling Rules’, ‘Organizational responsibilities’, ‘Data breaches’ and ‘Apply your knowledge’

Getting Started with Social Media

Overview

Social media has presented organizations with a range of new opportunities to spread awareness and gain opinion which make it possible to reach millions of potential customers with just a few keystrokes

Giving and Receiving Feedback

Overview

For an organization to provide excellent products and services, staff need to perform to the highest of standards. But how will we know when we’re performing well and how can we identify possible areas for improvement? This is where effective professional feedback comes in. This module outlines the importance of feedback and illustrate how to seek, receive and use feedback to improve your workplace performance. We’ll also examine the skills needed to give useful feedback to others and what we have to do to ensure a constructive and valuable experience

Healthy Lifestyles

Overview

A healthy lifestyle can have many benefits in terms of our physical and mental wellbeing. However, a combination of busy working schedules and time spent deskbound or in front of the television has meant that many of us are no longer in as good shape as we might be.
The Healthy Lifestyles module explains the benefits of physical activity and a balanced diet as well as examining ways of maintaining a healthy bodyweight

Influencing, Assertiveness and Negotiation

Overview

To become successful and confident in business negotiation we first need to develop effective influencing skills, which in turn are informed by our levels of assertiveness. The Influencing, Assertiveness and Negotiation module equips learners with the skills and knowledge required to prevail in negotiation. We provide practical examples and use a range of popular theories and models to illustrate key areas of learning. The result is a best practice guide that includes everything from preparing for a meeting to closing the deal

Information Governance

Overview

Information is vital to every organization and, when used effectively, can bring huge benefits. However, we also have the responsibility of protecting such data and must consider the value and sensitivity of all the information that we deal with. Information should be protected at a level appropriate to the potential impact of its loss or damage. This module provides a comprehensive guide as to why information is important, the different forms that it can take, some potential risks and the actions that you as an employee can take to safeguard company information

Information Management

Overview

We live in an information age, where data is a key business resource and managing information is a crucial managerial skill. Our e-learning module examines why information is important and our role as a manager, as well as providing a framework model with which to effectively analyse information. Users learn how to develop and support the effective use of information within their team and how to apply tools and processes designed to improve levels of information management

Information Security

Overview

Information resources are vital to every modern business organization and their confidentiality, integrity and availability are essential in maintaining service levels, ensuring legal compliance and safeguarding the public image and public perception of the company. Every company must take security very seriously, and that relies on all staff playing their part. This module offers guidance on a variety of topics related to IT security. We investigate the different types of information, the relevant legislation, why passwords are important and best practice when using the internet and email. We also explore mobile computing, where to store electronic information and the issue of viruses and other malicious software

Interview Skills

Overview

Job interviews give you a small window in which to convince a potential employer that you are the best person for the job.
This e-learning module explains the importance of interview preparation as well as providing helpful hints and tips on interview questions and how to combat those nerves!

Introduction to First Aid

Overview

First aid is the provision of initial care for an illness or injury, usually performed by a non-expert person to a sick or injured person until definitive medical treatment can be accessed with a professional. This e-learning module on first aid provides you with the basic knowledge necessary to initially help someone with an illness or injury

Introduction to Health and Safety

Overview

According to the Health and Safety Executive, 30.7 million days were lost due to work-related ill health and injury in 2017/18. In a bid to improve these figures, complying with health and safety legislation provides protection for employees and support for employers. Over the course of Introduction to Health and Safety, we take the learner through a range of key areas, including common workplace risks, legal obligations, using a workstation, accidents in the workplace, fire safety, managing stress and more. Practical case studies and knowledge checks are included throughout

Leading and Managing Change and Transition

Overview

The second decade of the 21st century has brought unprecedented levels of change and uncertainty to our professional lives. A number of factors have driven this, most notably technological advancement and the increased availability of information. This e-learning module looks at the professional responsibilities of both manager and staff member in periods of transition; outlining the different types of change that can occur and the typical emotional stages that individuals may pass through. We also provide illustrative case studies and a best practice guide to dealing with change

Learning Disability Awareness

Overview

Learning disabilities are among the most common forms of disability in the UK and also the least understood. People with a learning disability will typically find it harder to learn and understand than others but are generally able to live independent lives. This course helps you to understand more about common conditions and the difficulties that sufferers can face in everyday life. We look at how you and your organization can improve your written and verbal communication to ensure that your service is accessible to all and examine how legislation has evolved to protect the rights of those with learning disabilities

Overview

Performance management is of key importance in the modern organization; helping to align the objectives and development of individual workers to overall organizational goals. A key aspect of the process is, of course, tackling poor performance. This module is aimed at those (or those that aspire to be) in a managerial position and deals with the difficult and challenging conversations that can arise when a team member isn’t performing to the required standard. We demonstrate how to spot early warning signs, take pre-emptive informal steps, provide support and, ultimately, how to move to a more formal process

Overview

The Health and Safety at Work Act was passed in 1974 and has done much to reduce instances of people experiencing ill health as a result of their work. Nevertheless, the number of problems with health and safety in the workplace is still astonishingly high and a failure on the part of employers and/or employees to comply with health and safety requirements at work can have a deleterious impact on colleagues, customers, management, day-to-day work and the organization as a whole. This module focuses on a typical office environment and is designed to give you an overview of management responsibilities with respect to health and safety laws and the policies that might affect you and your team

Overview

The aim of this suite is to provide you with practical guidance on managing the performance of others so that teams perform at their best and deliver high quality work. The first module begins with a look at how to give effective feedback, the second examines dealing with absence and supporting people upon their return to work, the third explores the subject of delegation and planning and the fourth provides a comprehensive summary plus a short assessment designed to test understanding and recall

Overview

Do you sometimes feel that you have too many tasks on your ‘to do’ list? Even when we’re getting on with one task, there can be the nagging awareness that there are other things that we might be neglecting. This can lower our performance or, at worst, make us feel anxious and stressed. This module demonstrates a clear and concise approach to help us prioritize our tasks and ensure that we’re making the best use of our time and energy. The content is interactive and engaging and a downloadable priority grid template is included so that the learner can immediately apply their new skills to their own professional circumstances

Overview

Distractions, interruptions, poor planning and inefficient processes – there are many features of modern working life that can conspire to damage productivity and leave people feeling overwhelmed by competing deadlines. Managing Yourself and Your Time shows how to plan a working day more effectively through prioritizing, delegating, controlling your environment, understanding yourself and identifying changes in habits, routines and attitude. The learner completes a series of activities and is encouraged to draw up a plan of action that will help boost efficiency and limit interruptions

Overview

Manual handling, whereby one ‘transports or supports a load by hand or by bodily force’ accounts for 24% of all reported workplace accidents – equating to nearly a million lost working days each year. Both employer and staff have a duty to minimize the risk of injury and this module serves as a comprehensive guide to good practice; including step-by-step instruction on lifting loads. We give examples of common injuries and how they’re caused to identify potential risks to staff. The examples in the module focus on an office environment but can be applied to most workplace settings and a short assessment section double-checks that the learner has understood all key areas

Overview

Meetings are an inescapable part of professional life and can serve many valuable purposes; from resolving issues to motivating employees. It’s therefore important that we know how to structure meetings effectively. The Meeting Skills module provides the learner with the skills they need to plan a meeting, identify objectives, prepare an agenda and put an appropriate structure in place. We also demonstrate how to use control techniques to improve the productivity of meetings and the best approaches to summarizing agreement and minute-taking

Overview

Mental illness is one of the least understood and most stigmatized medical conditions with many sufferers facing prejudice and discrimination. Yet with the right support and treatment, most people with a mental illness continue to lead productive and fulfilling lives. Our Mental Health Awareness e-learning module examines the increasing prevalence of mental health issues, including common types of illness and the symptoms of psychosis. We also look at the various forms of treatment that are available including therapy-based approaches

Overview

Mentoring is a regular feature of today’s workplace, carried out on both a formal and informal basis. It’s a useful tool in supporting leadership development, promotion, talent development, staff induction, career development, up-skilling and performance. This e-learning module covers what mentoring is, the benefits it can bring and how to get the best out of a mentoring relationship; including how to structure a new engagement and how to bring it to a successful close

Overview

The module is designed to raise awareness of modern slavery and human trafficking and to help learners recognise their role in identifying and reporting concerns. We outline the different forms of modern slavery, what the law says in relation to each, how to raise concerns and provide guidance for dealing with both adult and child victims

Overview

The Office Safety module has been designed to provide a comprehensive introduction to good health and safety practice in the workplace. We begin with a look at the roles and responsibilities of employees and managers and proceed to outline the most common sources of office accidents; from slips, trips and falls to guarding against electrical hazards. The latest statistics from the UK’s Health and Safety Executive draw the learner’s attention to potential pitfalls whilst case studies and additional resources help to reinforce practical, real-world advice. A comprehensive assessment is included to double-check understanding of the topic

Overview

This suite of bite-sized manager e-learning modules has been designed to raise awareness of the tools and techniques that can be used to enhance key people management skills and comprises the following titles: ‘Delegation’, ‘Giving Feedback’, ‘Coaching’, ‘Motivate & Engage’, ‘Performance Matrix’, ‘The Outcome Cycle’ and ‘Transactional Analysis’

Overview

Our People Management suite consists of six modules, focusing on probationary procedure, dispute resolution, absence procedure, capability procedure, code of conduct and disciplinary procedures. Practical case studies and regular knowledge checks keep the learner engaged throughout

Overview

The Performance Appraisal suite is made up of three modules. The guide for employees will help members of staff prepare for their meeting and make a full contribution to proceedings, while the managers’ guide provides instruction as to how to plan, prepare and carry out an effective meeting. The final module focuses on the interview itself and uses video clips of performance appraisal scenarios to illustrate best practice

Overview

Personal resilience is the ability to bounce back from difficult situations. It’s a quality that can prove crucial in a professional setting where stress, adversity, knock-backs and tight deadlines are often commonplace.  This module gets the learner thinking about their own level of resilience and includes various tips and techniques for stress busting, relaxation and visualization

Overview

Personal safety represents our ability to go about everyday life free from the threat or fear of psychological, emotional or physical harm from others. It’s a responsibility shared between both manager and employee in the workplace; the manager provides training, guidance and equipment and the employee following and using these assets. Following completion of the Personal Safety module, learners are able to identify sources of risk and develop their own personal safety strategies based on best practice examples. Everything from personal protective equipment to travelling safely to and from work is covered

Overview

Most of us find the thought of giving a presentation rather nerve-racking. If this sounds familiar, don’t worry because this module acts as a practical guide to developing the skills needed to impress an audience! The module provides instruction on everything you need to know to get it right – from recognising the type of presentation you need to deliver, through to combating last-minute nerves and dealing with unexpected hitches

Overview

Project management is a key managerial skill. It involves the planning, scheduling and controlling of activities designed to meet specific objectives within an agreed timescale and budget. This comprehensive e-learning module takes you through the stages of the project management process and provides practical exercises and information to improve your project management skills, including a short assessment

Overview

It’s estimated that British industry loses over £13 billion each year due to sickness absence. Rising absence levels cause problems for every organization, large or small, across every industry. Research shows that one of the main things that can help to reduce absence levels is clear communication with staff. This module used video-based scenarios to demonstrate how managers and supervisors can communicate more effectively with their staff, thereby addressing absence issues more effectively

Overview

This module provides helpful advice and practical examples of various questioning techniques for use both in recruitment interviews and more general situations. We look at the most effective approaches to questioning (including open, closed, probing and funnelling queries), some questions to avoid and the benefits of purposeful listening

Overview

The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) 2013 places legal duties on employers, the self-employed and those in charge of work premises to report certain serious workplace accidents, occupational diseases and specified dangerous occurrences (near misses). In recent years, more than 75,000 injuries have been reported under RIDDOR per year with more 140 people killed at work annually. The module explains in detail the legal obligations that the regulations impose, how to file a report and which incidents are subject to RIDDOR. Practical, real-world case studies are included to bring the content to life

Overview

Effective risk management (the process by which risks are identified, evaluated and managed) is essential for any business that wishes to achieve its strategic objectives and improve outcomes for both employees and customers. This e-learning module helps the learner to identify risk as either a threat or an opportunity. We also look at the different roles and responsibilities that exist with regard to risk, and outline the nine categories into which risks can be grouped

Overview

Self-development is about taking responsibility for one’s own personal and professional development. It’s an area which, in an age of CPD, PDP and lifelong learning, has become increasingly important to both individual and organization. The Self-development e-learning module familiarizes the learner with the different terminology and features of personal advancement and arms them with the skills to assess, formulate, execute and review their own career development plan

Overview

Most of us know that smoking is bad for us but do we really understand the effect that tobacco has on our body? This module looks at the health effects of smoking as well as the dangers of second hand smoke. We look at why people smoke and the benefits of quitting, as well as offering support and advice to help kick the habit

Overview

This module is designed to increase your confidence when it comes to using the correct grammar, spelling and punctuation. We explore some of the most common mistakes and offer tips on how to improve your writing skills. The topics covered include the correct use of punctuation (specifically the use of apostrophes, colons, semi-colons, parentheses and quotation marks), tricky spellings and commonly confused words, using an online dictionary or spellchecker and other key points which will help you to communicate your message clearly, effectively and professionally

Overview

In some circumstances, pressure can help us to perform to a higher level and achieve our goals. However, when the pressure becomes excessive, stress occurs. Our Stress Awareness module explains why stress often occurs at work and how it can manifest itself physically and psychologically. The module provides practical hints and tips on how to cope with the ever-increasing demands of the modern workplace and a 12-question knowledge check is included

Overview

This module examines what it means to be a supervisor and offers some fast-track methods for achieving excellence. After completing this module you will be able to involve your team right from the start; setting challenging goals with effective support and motivation. We’ll also demonstrate how to review the performance and progress of your team and some best practice approaches to delivering feedback

Overview

The penalties introduced by The Bribery Act 2010 have been described as amongst the toughest in the world with the legislation forcing organizations to evaluate how and with whom they do business to prevent bribery. The module looks at typical examples of bribery and the consequences of such acts as well as preventative steps that all staff can take. There’s also a section on how to best report suspected instances of bribery

Overview

Employees are the key to any successful business and this should be reflected when dealing with employee attendance. While it’s unrealistic to expect 100% attendance by all employees, an organization should aim to make sure that its employees are properly trained and given reasonable support to achieve high levels of attendance at work. This module is designed to provide you with an overview of a best practice attendance management process; using common workplace activities to outline why good attendance is important and how it can be effectively managed by using a range of tools

Overview

New thinking, coupled with a new funding model, has turned apprenticeships into a critical component of the learning and development mix. Apprenticeship starts have doubled over the past 10 years and more people started apprenticeships in England in 2015/16 than entered Higher Education. This module explains the new apprenticeship levy and demonstrates how to fund and manage an apprenticeship programme

Note: Apprenticeships are a devolved policy; while the apprenticeship levy is UK-wide, authorities in each UK country manage their own apprenticeship programmes and this module is specific to the restructuring of apprenticeships in England

Overview

Failure to carry out a suitable and sufficient risk assessment is a criminal offence under the Management of Health and Safety at Work Regulations 1999. This module has been designed to provide an overview of the risk assessment process with learners becoming able to define risk and identify the key principles of assessment. Learners will understand the difference between a hazard and a risk, recognise which risks require assessment and be confident in undertaking the risk assessment process itself

Overview

It’s extremely important that a good process is in place for the recruitment of new employees and that this process is closely followed. A procedural framework helps to ensure equality of opportunity, general fairness, best practice and legislative adherence. This suite of two modules explores the recruitment and selection process including all required actions and the main dos and don’ts. By the end of the course, the learner will be equipped to follow a best-practice recruitment process with confidence; from the initial stages of the post becoming vacant to making the offer of employment and managing the induction process. We demonstrate how to go about advertising the post and cover the shortlisting phase and the interview stage in detail

Overview

The need for training is a part of most people’s working lives. It might be classroom-based, e-learning, blended learning or on-the-job. It also may be mandatory or part of a professional development plan. There’s a wide range of training needs and this module is for managers with little or no training background who find themselves responsible for the training of others; giving an overview of the main issues, the basic process and the common delivery methods

Overview

This module reviews how personal experiences, stereotypes and cultural environment can influence decisions and actions even without you realizing. One area where unconscious biases play out is in the workplace, where they can influence decisions on fair recruitment, promotion and performance management if left unchallenged

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