Built for our government customers, with our government customers, Learning Pool provides you with the widest range of public sector elearning available today
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Keeping pace with change can be difficult which is why Learning Pool are constantly reviewing and updating our catalogues so you don’t have to. And when our catalogues grow and new modules are released, you can access them straight away, for free!
A carer is someone who helps another person, usually a friend or relative, in their day-to-day life. It’s estimated that, in the UK, three in five people will become carers at some point in their lives, with the number of carers expected to increase by up to 60% over the next 30 years. This module looks at the characteristics that define a carer, including the roles of both young and adult carers. We demonstrate how to identify somebody who might be a carer and how you can help them to find support.
In this module, you will be introduced to best practice for running a successful event. You will look at the different types of event that organizations can run, the possible event venues to hire, how to choose the most suitable venue, and how you can identify your event’s audience and set your budget.
You will also examine best practice for identifying and managing stakeholders and your team, and learn how to set down a venue after an event. You will take a look at some reasons why events fail and why an event post-mortem is a good idea.
A module about the Human Rights Act and its relevance to those working in local government. This e-learning covers the basic concepts behind the HRA and puts them in context by using examples of real life applications. Learners will understand the impact that it has on their work, where the HRA came from, and how it might change in the future.
The term ‘anti-social behaviour’ covers a wide range of incidents of crime, nuisance and disorder that make many people’s lives a misery – from litter and vandalism to public drunkenness or aggressive dogs, or noisy or abusive neighbours.
This module will provide you with working definitions of ‘anti-social behaviour’ while using practical case studies to demonstrate common examples. We’ll look at the powers afforded by legislation, in addition to the benefit of working in partnership and making early informal interventions.
The Asbestos Awareness module is aimed at property maintenance operatives and those who manage colleagues in construction settings. It will help you understand what asbestos is, as well as the health implications of exposure, where it is likely to be found in buildings and what you need to do if you suspect the presence of asbestos.
One of the most important and yet difficult to master aspects of interpersonal communication is assertiveness. Assertiveness is what we often call ‘standing up for yourself’ and it forms an important aspect of relationships – both business and personal.
This short ‘self-help’ guide has been compiled using material from the University of Cambridge counselling service. Neil Rothwell (Clinical Psychologist Forth Valley NHS Trust) and Chris Croft Management Consultant.
This module will help you examine issues around assertiveness, work in a more assertive way to get your point across and find compromises more easily. Completing the module will help you to be honest with yourself and others, saying what you want and feel, but not at the expense of others. It will help you to show confidence and positive behaviour whilst respecting the rights and needs of others, looking for ‘I win, you win’ opportunities.
This module will provide you with the facts about autism, including the impact that it can have on individuals. We’ll look at the key characteristics of the condition and how you can interact with people with autism.
Bullying, harassment and victimisation. They’re not nice concepts to think about as they can all make a person feel unhappy, uncomfortable and even unsafe. That’s what they have in common, but there are also some important distinctions between them. In this module, you will learn about the causes and costs of bullying, harassment and victimisation in the workplace. This module will show you how to identify bullying behaviour and the steps you can take to put a stop to it.
Business Continuity Management (or BCM) involves organizations putting in place arrangements and plans to enhance resilience against disruption to services and activities. It’s important that staff know how and why BCM plans are created, in order to safeguard their own service areas against potential disruption. This module will look at the statutory duties outlined by the Civil Contingencies Act 2004 and identify some of the more common emergencies that might arise. We’ll explore the importance of promoting BCM within the community and introduce the ‘BCM lifecycle’.
This module is aimed at helping those who lack confidence in using mathematics for business and within Excel. You’ll learn about the basic operators – the symbols that represent a mathematical operation – as well as how to work with and perform calculations involving both decimals and percentages.
Climate change is one of the most urgent and complex problems that we currently face, and as such it’s an issue which features regularly in the media. How much do we really know about the key issues, however? The objectives of this module are to examine key terminology around the subject of climate change, explore the cost and impact of its effects and develop an understanding of the organizations involved in tackling the issue. We’ll also identify the obligations of public bodies and learn how we can benefit from saving and generating our own electricity at home.
This short module on effectively communicating change to staff is based on sound advice from communications consultant Paul Masterman. The key message is the importance of talking to and involving staff, particularly in difficult times. After completing this module you will know how to communicate difficult messages to staff.
This module has been put together to provide you with information and guidance around your organization’s communication support. By the end of the module, you will be able to recognise the different types of deafness and dispel the common myths. We’ll help you identify the different ways in which deaf people communicate, and recognise the different forms of communication support available. We also look at working with an interpreter.
This module will explain each element of an application form, giving you helpful hints and tips along the way. We have used some of the original content supplied by Devon County Council in the examples and demonstrations.
This module has been designed for anyone working on County Council elections. The module will provide you with the information you need in order to work on the elections and should take you approximately 30 minutes to complete.
This forms part of a suite of three modules, all about delivering excellent customer service. We all experience customer service, both good and bad. We may react to it in different ways depending on our circumstances and expectations and we may have different ideas on what makes good customer service. In this first module, you’ll reflect on your knowledge and experience and then explore customer service in the context of a local council.
This forms part of a suite of three modules, all about delivering excellent customer service. We all experience customer service, both good and bad. We may react to it in different ways depending on our circumstances and expectations and we may have different ideas on what makes good customer service. In this module, you will further explore the benefits of customer service standards for you, the organization and the customers.
This forms part of a suite of three modules, all about delivering excellent customer service. We all experience customer service, both good and bad. We may react to it in different ways depending on our circumstances and expectations and we may have different ideas on what makes good customer service.
Communication is at the heart of providing excellent customer service. Eighty percent of complaints received by an organization are likely to have poor communication as their root cause. This module focuses on skills to help you communicate effectively either face to face, in writing or on the telephone. You will also find some techniques for how to manage difficult situations.
Good decisions require good quality information built on good quality data that is robust, accurate and reliable. You need to collect the right data and report it in the right way. The aim of this training module is to highlight the difference between good and poor data and to look at different roles and responsibilities regarding data quality and procedures.
This module looks at the best practice in managing delegation, outlining the six steps to an effective delegation process. We also look at how to identify and adapt your delegation style and offer some top tips to help managers delegate.
In this module, we explore what dementia is and who it affects. We will help you identify the symptoms associated with dementia and describe the different forms of dementia and what causes them.
In this module, we show you some practical steps that you can take to avoid discrimination against disabled people. In a professional setting, this might mean examining recruitment policies, making changes to the working environment or providing different ways of communicating effectively with colleagues and customers.
In this module, we’ll help you understand the definition of domestic violence and learn how to recognise abuse is occurring. You’ll also discover where to find further information on domestic abuse. The term ‘domestic abuse’ covers all forms of domestic violence, however, as the terms are often used interchangeably we have used both throughout the module.
An average of two babies with Down’s syndrome are born in the UK each day, accounting for around one in every 750 births. There are around 40,000 people in the country living with the condition.
The purpose of this module is to provide a basic awareness and understanding of Down’s syndrome. We’ll look at the strengths of people with Down’s syndrome and the challenges that they face, as well as exposing some common myths. The summary section contains a number of links to further online resources.
This module will help you to understand and carry out your duties at the polling station and is designed to be used in conjunction with the Handbook for Polling Station Staff. Whether you are managing the station as a Presiding Officer or assisting as a Poll Clerk, we recommend that you complete the entire module, so that you understand the other roles being carried out at the polling station.
Designed to be used in conjunction with the Handbook for Polling Station Staff, the Election Training module has been designed to help Presiding Officers and Poll Clerks to understand and execute their polling station duties.
Epilepsy is a brain disorder, marked by a tendency to have recurrent seizures (also referred to as ‘fits’ or ‘convulsions’). There are over 40 different types of seizure. Epilepsy can affect anyone, at any age and from any walk of life, although it’s most common in young children and older adults.
The purpose of this module is to improve the learner’s understanding of epilepsy, including causes and triggers, types of seizure and methods of treatment. We look at the signs and symptoms of the condition and learn why misdiagnosis can be common.
This module provides an overview of the Equality Act 2010 and the public sector equality duty. The aim is to explain what this legislation means for service planning and delivery. It will help you to apply equality as you go about your work.
This module looks in detail at equality impact assessments – when and how to do them, and why they are important. We also look at some EqIAs that have been carried out in practice.
This module looks at a particular type of abuse which happens to girls and sometimes women that is collectively known as Female Genital Mutilation (FGM). This awareness raising module is aimed at anyone who works with children and young people and anyone who comes into contact with children and young people are part of their role.
The module introduces food safety and the importance of good food hygiene. You’ll learn about the role of cleaning in keeping food and equipment safe from contamination and how food should be handled to prevent contamination.
This is the first part of a two-part suite on Freedom of Information (FOI). The second part is on Handling Requests. The content covers what FOI means and the responsibilities it imposes on organizations. We also look at how FOI affects you and your organization, the roles that are affected by FOI and how they should manage their responsibilities.
This is the second part of a two-part suite on Freedom of Information, following on from the Guide for Local Authorities. The content covers the key principles of FOI, outlines the role of the FOI resource and Advice and Assistance. We cover the process to follow when handling requests, including more complex requests.
This module is aimed at frontline professionals and volunteers wanting to learn more about fuel poverty, its causes and links with physical and mental well-being.
Through the module you will explore how to spot the signs of fuel poverty and how to give advice to your clients, encouraging them to understand how changes in their behaviour can lead to a warmer home and improved health without increasing fuel bills.
A grievance is an employee’s way of expressing dissatisfaction with some aspect of their working life, and maintaining a happy, motivated team can often depend upon grievances being dealt with swiftly and effectively. An ignored grievance will usually grow, whilst a grievance handled inappropriately can result in further issues. This module is aimed at anyone tasked with leading a grievance procedure. We’ll look at the various aspects of a typical grievance procedure and examine some background to the subject, before taking you through a practical guide to the informal and formal stages of the process.
Every public sector employee should strive to be an ambassador for customer care, and never more so than when dealing with a complaint from a member of the public.
Complaints can take many forms, from a grumble about refuse collections to an allegation against an individual. It may be contained in a telephone call, letter, email or made in person. This module has been designed to guide you through a general complaint and investigation process, including recording, investigating, and responding to a complaint. We’ll look at the importance of following a complaints procedure and how to escalate issues where necessary.
This module will provide you with a basic understanding of hate and mate crime and an increased understanding of how to respond to it. The module was originally put together in association with Warwickshire County Council, and the content has been adapted so it can be easily used by any public sector organization.
This module explores what is meant by the terms ‘honour-based violence’ and ‘forced marriage’. We will help you to understand what honour means in the context of honour-based violence, and to recognise the underlying motives and excuses for honour-based violence and forced marriage.
This module explains how to properly share personal information so that our services can be improved. It covers why we need to share information, what information can be shared and with whom, and how to share information in a safe way.
The aim of this module is to help housing staff understand the unique condition of hoarding that some tenants may suffer from. It will help dispel the common idea that people who hoard are lazy or dirty and help others understand that it is a medical condition.
By the end of the module you will understand the different types of hoarding and the risks involved, how to communicate with people who hoard and the steps that are available to housing associations that have to deal with issues arising from hoarding behaviour.
Whether you are new to local government or are already working in the sector, this module will provide you with interesting facts and information, and links to other resources. The content covers the role of local government, how it has evolved, the services provided and the various types of council. You’ll explore the role of councillors and the decision-making process, as well as the different ways councils are funded and the principles of council spending. At the end of each section, you will have the opportunity to assess what you have learnt by working through a short review of some of the key learning points covered.
Whether you are new to local government or are already working in the sector, this module will provide you with interesting facts and information, and links to other resources.
The content covers the role of local government in London, how it has evolved, the services provided and the various types of council. You’ll explore the role of councillors and the decision-making process, as well as the different ways councils are funded and the principles of council spending. At the end of each section, you will have the opportunity to assess what you have learnt by working through a short review of some of the key learning points covered.
The aim of this course is to introduce you to meditation and the science behind it and also to provide you with various techniques and skills to increase your experience when meditating.
In this module, we explore the background to PSN and the benefits that the service provides, as well as looking at our responsibilities as users. The topic of PSN secure email is also covered, including how it works and why we should use it.
This e-learning module will help you to understand the Public Services (Social Value) Act 2012. The module explores the Act, its benefits and how it applies to the procurement process. We also look at social enterprises and how the Act affects them.
This module on Legionella Awareness is for HBE building maintenance operatives and those who manage colleagues in maintenance settings.
The module will help you understand what Legionella is, consider the conditions for its survival in water systems and provide an overview of related legislation.
This module explores the key messages espoused by the Love Food, Hate Waste campaign and the key behavioural changes we can make to help reduce the amount of food we waste.
Completing this module will help you to understand when and how to deliver appropriate lifestyle information to anyone who could benefit from making a change to a healthier lifestyle.
When you finish this module you will be aware of your responsibilities, as set out in the Management Standards, and understand the scope of the HR Framework for Managing People. You will also be familiar with the essential key core processes that managers are involved in.
This module examines why understanding policy and politics is an important skill and outlines the core skills of a Councillor, from local leadership through to partnership working. The module demonstrates the basic principles of Councillor-officer relations. You will also see the skills required to work with a diverse range of organizations and stakeholders and learn about the seven-step decision-making process.
This module gives an overview of nutrition and how a balanced diet and lifestyle can have a positive effect on the body. You will look at the basics of healthy eating, including nutrients and digestion and some healthy eating myths and facts. You will also learn where to find healthy recipes, what foods are rich sources of certain nutrients and how each nutrient benefits our bodies.
In 2015, ‘cashless’ payments in the UK overtook the use of notes and coins for the first time. With the advent of technological advancements such as contactless payment, it’s expected that our preference for debit and credit cards will continue to grow.
When processing card payments, every care must be taken to ensure that the transaction is safe and secure. To this end, every organization must be compliant with the Payment Card Industry Data Security Standard (PCI DSS). This e-learning module will give you an awareness of the standards that staff must uphold.
This module has been designed for anyone working at a polling station at the Police and Crime Commissioner Elections. It will help you to understand and carry out your duties at the polling station and is designed to be used in conjunction with the Handbook for Polling Station Staff Supporting Police and Crime Commissioner Elections.
This module will instruct you on how to formulate a personal emergency evacuation plan (PEEP) for those who may not be able to get themselves out of a building in an emergency. You will learn who is responsible for constructing the plans and how they should be written. Government Legislation surrounding disability and discrimination will also be covered, as well as essential measures that must be put in place long-term.
‘Plain English’ can be best defined as instruction or information that the intended audience can read, understand and act upon the first time that they read it. It’s an undertaking that involves design and layout, as well as language. This module outlines the basics of plain English. It will help you learn how to get your message across quickly and clearly. Several practical writing exercises are included.
Interviews can be stressful experiences, but proper preparation can put us a step ahead of the rest. This module explores how to prepare for behavioural interview questions, including using the STAR (situation, task, action and results) model to answer questions and preparing strong real-life examples. We’ll also look at some relevant questions to ask the interviewer, and examine post-interview actions such as seeking feedback.
Completing this module will help you to identify signs of radicalisation, and understand when and how to report concerns appropriately. The module covers the factors which may make someone more likely to support an ideology with violence, helping you to recognise early warning signs of radicalisation that could potentially lead to acts of terrorism. We look at the process of ‘Notice, Check and Share’, as well as how to deal with concerns about radicalisation.
Customer satisfaction is as important in the public sector as the private sector, and there’s an onus on every organization to continuously seek to improve standards. This is where quality management can help; more than just a set of procedures, it’s an attitude and a state of mind which focuses on preventing errors and improving performance. This module provides a thorough introduction to the topic. We demonstrate how to achieve improvement in the four key areas of effective quality management: planning, responsibility, research and continual improvement. We also underscore the importance of developing your team’s commitment to preventing errors and improve organizational performance.
This module explores what radicalisation means in the context of child abuse and grooming, and why some children and young people are more susceptible to radicalisation. We look at how young people’s welfare is under threat by radicalisation, and the impact on society and also how social care is involved in preventing, identifying and supporting those at risk of radicalisation.
This module deals with safeguarding and child protection for non-children’s service workers. By completing the module you’ll learn how to recognise when a child may be suffering from abuse and what you can do to keep children safe. We’ll also explain how to involve Children’s Services and help you understand how professionals assess and use information to decide how to act.
This module deals with the safeguarding of adults at risk. It is aimed at those who may come into contact with adults at risk but who do not work in the field of adult services. The module looks at the different types of abuse and the various situations where abuse may occur. We also explore what to do when reporting actual or suspected cases of abuse.
After completing all the sections of this course you will know how safer recruitment contributes to safeguarding and understand the principles, application and your responsibilities. You’ll also study the benefits of getting interviews and checks right, and the risks associated with getting them wrong, as well as recognising the features of a safer culture and the need for remaining vigilant.
In September 2014 the biggest reform of Special Educational Needs and Disability (SEND) legislation for 30 years came into force. Included in this legislation was a new SEND Code of Practice and a wealth of guidance around new ways of working. This is the first in a series of three modules and the suite looks specifically at the reforms and changes made in East Sussex. However, the content is easily adaptable for organizations in other areas.
Welcome to the second in a series of three modules in this series. It will give you an overview of the thinking behind the reforms and the new ways of working. By the end of the module, you will understand the principles of the new system and know what you must and should do when assessing and planning for children with SEND.
This introduces funding provision within educational settings for children and young people with special educational needs or disabilities (SEND) and also the different elements that may make up a personal budget.
In the UK, someone takes their own life every 86 minutes. We’ve put together this e-learning module with the aim of helping people to recognise when a friend, family member or colleague is suffering from mental ill health. Anyone can make a difference to someone else’s life.
Completing this module will help you to consider the impact of change for you and your team. It will also enable you to prepare your team members for change and support them through the change process.
Completing this module will help you to consider the impact of change. It will also help you to understand the need for change and how to cope with it.
This module will guide you through the steps to take following redundancy, including an introduction to the Skills Map and some details about the UK job market.
This module outlines how to successfully search for jobs and looks at some alternatives to traditional job searching.
This module outlines how to prepare a good CV and how to complete application forms.
This module outlines the purpose of the interview, types of interview and what you can do to prepare. We also look at the nuts and bolts of the interview process.
Our choices and actions impact on the environment in lots of ways. For example, choosing to leave the tap running whilst brushing our teeth or whether to buy local food or food that has been transported across the world.
In this module, we focus on how the choices we make relating to energy usage, water usage, waste disposal, transport and food impact on our planet. We aim to show how we can achieve sustainability in these areas without transferring the costs and consequences to future generations.
Some are fearful of the changes that technology is bringing about. Perhaps there’s the worry of not being able to keep up, or the concern of being monitored or watched, or even that old values are being worn away. Others appear to embrace everything that’s new. This module looks at some of the issues surrounding technology and change. In particular how Information and Communication Technology (ICT) is impacting on communities, the workplace, and us as individuals.
This module is intended to get you off the couch and running 5K in 9 weeks. The module will take 10 to 15 minutes to read through, but the programme takes 9 weeks and will hopefully keep you going for the rest of your life.
The vast majority of the 2.8 million ex-Servicemen and women living in Britain today have successfully adapted to civilian life, putting the skills and experience they acquired while serving in the Armed Forces to good use. However, a significant minority can be in need of support either at the point of discharge or many years afterwards. This e-learning has been developed by Warwickshire County Council and Learning Pool with original content supplied by members of the Coventry, Solihull and Warwickshire Armed Forces Covenant Partnership. The module contains some references to organizations local to the Coventry, Solihull and Warwickshire Partnership area. You may wish to replace these with details of equivalent organizations in your area
RIPA provides a legal framework for the control and regulation of surveillance and covert monitoring, ensuring individuals’ right to privacy, under the Human Rights Act, is properly considered. Local authorities are permitted to obtain RIPA authorisation to carry out covert surveillance activities, but only for the prevention or detection of crime where the offence carries a maximum custodial sentence of at least six months imprisonment.
By the end of this module, you will understand the requirements of the Regulation of Investigatory Powers Act 2000 and how it applies to your work.
Through this module, you will come to understand how we see, and what problems can arise in our visual development.
You become more aware of different types of visual impairment, and their symptoms. You will learn how to create a safe and comfortable environment when working with people who are visually impaired.
The module aims to give you the key information points on the government’s welfare reform programme and how it is likely to affect those to whom its provisions will apply.
This module is designed to raise awareness of the Welsh language and is aimed at anyone interested in the history of Welsh, from past to present day.
The module is NOT designed to teach you how to speak Welsh. Rather, it will provide you with some background and history of the language, highlight current usage and emphasise the legal duty of Welsh public bodies to provide services to members of the public in this medium.
This module provides a high level examination of the legal and regulatory responsibilities regarding whistleblowing. The user will learn what is meant by the term ‘whistleblowing’, its origins and the important role that it plays in the modern world. We provide an introduction to the Public Interest Disclosure Act 1998 (PIDA) and explore the ways in which whistleblowing can occur, including the options open to those who decide to ‘whistleblow’ and the safeguards which are put in place by law and regulations to enable them to do so with confidence. The relationship between whistleblowing and risk management is examined, as is a typical organizational policy.
In this module, you will learn about Working Time Regulations (WTR). You will learn what constitutes working time, what an employee’s rights are in terms of annual leave and rest breaks, and how this applies to shift workers, young workers and night workers. Legislation surrounding record management will also be covered.
We’ll often find ourselves tasked with writing for a range of audiences, including experts and non-experts, elected members and members of the public, co-workers and senior managers. Plain English, concise sentences and minimal technical language and jargon will help to engage our audience and make the job of adapting our writing for other purposes or different audiences more straightforward.
This module highlights the expectations of audiences with regard to the presentation, content and style of different types of documents.
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